[Q&A] Windows 11 ARM devices

[AndiMb]

Documentation & bug reporting acknowledgment

Yes, I read it

Describe your problem

Is the GLPI agent able to detect if a Windows 11 is ARM based? On our new Surface Pros with Snapdragon processor the architecture of a the Windows 11 ARM is detected as "64-bit", which is somehow correct, but shouldn't it be arm64?

[g-bougard]

Hi @AndiMb

can you share the "cpu" section from the output of glpi-inventory --partial cpu command, run from an administrative console and from the installation folder ?
This section should be reported as component in GLPI.

[AndiMb]

I took the full inventory file and manually deleted everything else, since I can't get to the device right now. This is what we're getting. The arch value of the operating system should be "arm64" not "64-bit", at least in my opinion.

{
"action": "inventory",
"content": {
"cpus": [
{
"core": 12,
"description": "ARMv8 (64-bit) Family 8 Model 1 Revision 201",
"familynumber": "Family",
"id": "0000000000000000",
"manufacturer": "Qualcomm Technologies Inc",
"model": "Model",
"name": "Snapdragon X 12-core X1E80100 @ 3.40 GHz",
"serial": "$maunallydeleted$",
"speed": 2977,
"thread": 1
}
],
"operatingsystem": {
"arch": "64-bit",
"boot_time": "2025-03-19 16:50:47",
"dns_domain": "$maunallydeleted$",
"fqdn": "$maunallydeleted$",
"full_name": "Microsoft Windows 11 Education",
"install_date": "2024-11-19 09:58:54",
"kernel_name": "MSWin32",
"kernel_version": "10.0.26100",
"name": "Windows",
"service_pack": "26100.2454",
"timezone": {
"name": "Europe/Berlin",
"offset": "+0100"
},
"version": "24H2"
},
},
}

[g-bougard]

Interesting.

Can you share the output of the following commands ?

wmic path Win32_OperatingSystem get /format:list
wmic path Win32_Processor get /format:list

[AndiMb]

Sorry for the late reply. Here is the output of the two commands:

C:\\Windows\\System32>wmic path Win32_OperatingSystem get /format:list

BootDevice=\\Device\\HarddiskVolume1
BuildNumber=26100
BuildType=Multiprocessor Free
Caption=Microsoft Windows 11 Home
CodeSet=1252
CountryCode=49
CreationClassName=Win32_OperatingSystem
CSCreationClassName=Win32_ComputerSystem
CSDVersion=
CSName=$MANUALLY_REMOVED$
CurrentTimeZone=120
DataExecutionPrevention_32BitApplications=TRUE
DataExecutionPrevention_Available=TRUE
DataExecutionPrevention_Drivers=TRUE
DataExecutionPrevention_SupportPolicy=2
Debug=FALSE
Description=
Distributed=FALSE
EncryptionLevel=256
ForegroundApplicationBoost=2
FreePhysicalMemory=3755980
FreeSpaceInPagingFiles=909648
FreeVirtualMemory=1194252
InstallDate=$MANUALLY_REMOVED$
LargeSystemCache=
LastBootUpTime=$MANUALLY_REMOVED$
LocalDateTime=$MANUALLY_REMOVED$
Locale=0407
Manufacturer=Microsoft Corporation
MaxNumberOfProcesses=4294967295
MaxProcessMemorySize=137438953344
MUILanguages={"de-DE","en-US"}
Name=Microsoft Windows 11 Home|C:\\Windows|\\Device\\Harddisk0\\Partition3
NumberOfLicensedUsers=0
NumberOfProcesses=271
NumberOfUsers=2
OperatingSystemSKU=101
Organization=
OSArchitecture=64-Bit-ARM-Prozessor
OSLanguage=1031
OSProductSuite=768
OSType=18
OtherTypeDescription=
PAEEnabled=
PlusProductID=
PlusVersionNumber=
PortableOperatingSystem=FALSE
Primary=TRUE
ProductType=1
RegisteredUser=$MANUALLY_REMOVED$
SerialNumber=$MANUALLY_REMOVED$
ServicePackMajorVersion=0
ServicePackMinorVersion=0
SizeStoredInPagingFiles=1048576
Status=OK
SuiteMask=784
SystemDevice=\\Device\\HarddiskVolume3
SystemDirectory=C:\\Windows\\system32
SystemDrive=C:
TotalSwapSpaceSize=
TotalVirtualMemorySize=17415960
TotalVisibleMemorySize=16367384
Version=10.0.26100
WindowsDirectory=C:\\Windows

C:\\Windows\\System32>wmic path Win32_Processor get /format:list

AddressWidth=64
Architecture=12
AssetTag=
Availability=3
Caption=ARMv8 (64-bit) Family 8 Model 1 Revision 201
Characteristics=44
ConfigManagerErrorCode=
ConfigManagerUserConfig=
CpuStatus=1
CreationClassName=Win32_Processor
CurrentClockSpeed=2707
CurrentVoltage=11
DataWidth=64
Description=ARMv8 (64-bit) Family 8 Model 1 Revision 201
DeviceID=CPU0
ErrorCleared=
ErrorDescription=
ExtClock=
Family=280
InstallDate=
L2CacheSize=36864
L2CacheSpeed=
L3CacheSize=0
L3CacheSpeed=0
LastErrorCode=
Level=1
LoadPercentage=29
Manufacturer=Qualcomm Technologies Inc
MaxClockSpeed=3417
Name=Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz
NumberOfCores=12
NumberOfEnabledCore=12
NumberOfLogicalProcessors=12
OtherFamilyDescription=
PartNumber=446
PNPDeviceID=
PowerManagementCapabilities=
PowerManagementSupported=FALSE
ProcessorId=$MANUALLY_REMOVED$
ProcessorType=3
Revision=513
Role=CPU
SecondLevelAddressTranslationExtensions=FALSE
SerialNumber=$MANUALLY_REMOVED$
SocketDesignation=Qualcomm
Status=OK
StatusInfo=3
Stepping=1
SystemCreationClassName=Win32_ComputerSystem
SystemName=$MANUALLY_REMOVED$
ThreadCount=12
UniqueId=
UpgradeMethod=6
Version=Modell 2, Stepping 1
VirtualizationFirmwareEnabled=FALSE
VMMonitorModeExtensions=TRUE
VoltageCaps=

[g-bougard]

Hi @AndiMb

can you test with nightly build ? It should now report windows arm with "Arm64" as "arch".