New support offering (#293)

* New support offering

Author: jemgillam

src/pages/support/index.mdx

@@ -39,7 +39,7 @@ import Testimonial from '$components/MarketingTestimonial';
 <MarketingBullets single big bullets={[
 "One-on-one time with Graphile's maintainer",
 'Same-day slots often available',
-'One hour of voice/screensharing for $275',
+'One hour of voice/screensharing for $500',
 'Book directly from the calendar using PayPal',
 ]}/>
 
@@ -61,13 +61,11 @@ import Testimonial from '$components/MarketingTestimonial';
 
 ## Support Plan
 
-### 🔹 Revamped for 2021 🔹
 ### Timely access to the Graphile team throughout the year
 
 <MarketingBullets single big bullets={[
-'2 x 30 minute consultancy calls each month',
 'Prioritised tickets for issues you have with the Graphile suite',
-'Guaranteed response to critical issues in under 1 business day',
+'Guaranteed response to critical issues in under 2 business days',
 //'Support provided via email, chat and VoIP',
 //'From the team behind the Graphile suite of tools',
 'NDA available',
@@ -90,14 +88,8 @@ Our Support Plan gives your team access to the knowledge and
 experience of the Graphile team for any issues you have with
 PostGraphile and the Graphile suite.
 
-🌟 The Support Plan includes 2 x 30 minute consultancy calls each month, where you can screenshare with Graphile's maintainer.
-
 Price: $300/mo, paid quarterly or annually (+ VAT where applicable)
 
-<div class='flex'>
-<a class='button--solid' href='mailto:[email protected]?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
-</div>
-
 </div>
 </MarketingSection>
 
@@ -113,10 +105,8 @@ Price: $300/mo, paid quarterly or annually (+ VAT where applicable)
 Response times are guaranteed based on the severity of the
 incoming support request:
 
-- **critical**: 1 business day
-- **serious**: 1.5 business days
-- **moderate**: 2 business days
-- **minor**: 5 business days
+- **critical**: 2 business days
+- all other classes of severity: 5 business days
 
 ### How is severity classified?
 
@@ -135,10 +125,6 @@ covers issues with the Graphile suite only, it does not cover external concerns
 your servers, routing, proxying and deployment — we cannot help you debug your
 Kubernetes cluster, or help spot an issue in your nginx config.
 
-### Do consultancy hours rollover from month to month?
-
-No, consultancy calls are managed via voucher codes that are issued at the start of the month and are valid for a little over one month against a shared calender of call slots. Don't wait until the end of the month to book - schedule calls in advance to avoid disappointment.
-
 ### What kind of things can the support be used for?
 
 The main use case for Graphile support is that if you hit a bug in
@@ -157,19 +143,12 @@ or 'EXPERIMENTAL' in the documentation) are not officially covered under the
 support agreement, but if we're able we will try and help you with these
 also.
 
-_Support_ requests **cannot** be used:
+Support requests **cannot** be used:
 
 - for general consulting,
 - for brainstorming,
 - for development of new features or plugins.
 
-The Support Plan includes 2 x 30 minute of consultancy calls each month, which can be used in a more flexible way, and allows for important one-on-one time with the maintainer of the Graphile suite. Calls work best when you come to them with a planned list of discussion points, and these can include more general queries and advice.
-
-Should you require longer consulting hours or developing of new features and plugins, we have other options such as [one-on-one
-ad-hoc consulting](https://benjie.dev/) or
-longer consulting and/or software development contracts. Please [get in
-touch](mailto:[email protected]?subject=Support%20enquiry) for more
-information.
 
 ### What other benefits does a support plan give me?
 
@@ -178,6 +157,10 @@ name badges if they support our open source endeavours in some way (sponsorship,
 plan, etc). Unofficially, we can allocate more time to helping these
 members with coloured name badges.
 
+<div class='flex'>
+<a class='button--solid' href='mailto:[email protected]?subject=Support%20plan%20enquiry'>Get in touch <span class='fas fa-fw fa-arrow-right' /></a>
+</div>
+
 </div>
 </MarketingSection>