new install, can't upload logo server error 500

[ericalbert8080-gif]

This is probably a silly question, but I can't figure out how to enable gd so that it will let me upload our logo on our self hosted installation. I've tried removing the ; after the gd extension in the php.ini file, made sure that both bootstrap and storage had modify for iusr, read somewhere that there's supposed to be a storage/cache folder but couldn't find cache under the storage folder, ran config:clear and config:cache after making the changes, and still get the 500 error. Not sure where else to look, opened the lavarel.log file under storage, but wasn't much in there. Can anyone point me in the right direction? Been googling a lot and can't seem to find the right answer
Thx!

[snipe]

Can you show us what's in your application log? (storage/logs/laravel.log)

Also see this for installing GD on IIS:
https://stackoverflow.com/a/7851059/200021

[ericalbert8080-gif]

Here is the log. I also took a look at the GD on IIS link, and I already have everything in that link done

[2025-08-13 12:49:21] production.ERROR: Error: Call to undefined method ReflectionFunction::isAnonymous() in C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714
Stack trace:
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
[2025-08-13 12:49:21] production.ERROR: Call to undefined method ReflectionFunction::isAnonymous() {"exception":"[object] (Error(code: 0): Call to undefined method ReflectionFunction::isAnonymous() at C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714)
[stacktrace]
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation\{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
"}
[2025-08-13 12:49:58] production.ERROR: Error: Call to undefined method ReflectionFunction::isAnonymous() in C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714
Stack trace:
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
[2025-08-13 12:49:58] production.ERROR: Call to undefined method ReflectionFunction::isAnonymous() {"exception":"[object] (Error(code: 0): Call to undefined method ReflectionFunction::isAnonymous() at C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714)
[stacktrace]
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation\{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
"}
[2025-08-13 13:03:07] production.ERROR: Error: Call to undefined method ReflectionFunction::isAnonymous() in C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714
Stack trace:
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
[2025-08-13 13:03:07] production.ERROR: Call to undefined method ReflectionFunction::isAnonymous() {"exception":"[object] (Error(code: 0): Call to undefined method ReflectionFunction::isAnonymous() at C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714)
[stacktrace]
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation\{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
"}
[2025-08-13 13:03:59] production.ERROR: Error: Call to undefined method ReflectionFunction::isAnonymous() in C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714
Stack trace:
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
[2025-08-13 13:03:59] production.ERROR: Call to undefined method ReflectionFunction::isAnonymous() {"exception":"[object] (Error(code: 0): Call to undefined method ReflectionFunction::isAnonymous() at C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php:714)
[stacktrace]
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(686): Illuminate\Container\Container->getClassForCallable()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1151): Illuminate\Container\Container->call()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1132): Illuminate\Foundation\Application->bootProvider()
#3 [internal function]: Illuminate\Foundation\Application->Illuminate\Foundation\{closure}()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(1133): array_walk()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\BootProviders.php(17): Illuminate\Foundation\Application->boot()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Application.php(342): Illuminate\Foundation\Bootstrap\BootProviders->bootstrap()
#7 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(474): Illuminate\Foundation\Application->bootstrapWith()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(196): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 C:\inetpub\wwwroot\Snipeit\artisan(35): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
"}
[2025-08-13 15:21:36] production.ERROR: Symfony\Component\Process\Exception\RuntimeException: TTY mode is not supported on Windows platform. in C:\inetpub\wwwroot\Snipeit\vendor\symfony\process\Process.php:1044
Stack trace:
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Database\Console\DbCommand.php(53): Symfony\Component\Process\Process->setTty()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(36): Illuminate\Database\Console\DbCommand->handle()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Util.php(43): Illuminate\Container\BoundMethod::Illuminate\Container{closure}()
#3 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(95): Illuminate\Container\Util::unwrapIfClosure()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(35): Illuminate\Container\BoundMethod::callBoundMethod()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(696): Illuminate\Container\BoundMethod::call()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(213): Illuminate\Container\Container->call()
#7 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Command\Command.php(318): Illuminate\Console\Command->execute()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(182): Symfony\Component\Console\Command\Command->run()
#9 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(1092): Illuminate\Console\Command->run()
#10 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(341): Symfony\Component\Console\Application->doRunCommand()
#11 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(192): Symfony\Component\Console\Application->doRun()
#12 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(198): Symfony\Component\Console\Application->run()
#13 C:\inetpub\wwwroot\Snipeit\artisan(33): Illuminate\Foundation\Console\Kernel->handle()
#14 {main}
[2025-08-13 15:21:36] production.ERROR: TTY mode is not supported on Windows platform. {"exception":"[object] (Symfony\Component\Process\Exception\RuntimeException(code: 0): TTY mode is not supported on Windows platform. at C:\inetpub\wwwroot\Snipeit\vendor\symfony\process\Process.php:1044)
[stacktrace]
#0 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Database\Console\DbCommand.php(53): Symfony\Component\Process\Process->setTty()
#1 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(36): Illuminate\Database\Console\DbCommand->handle()
#2 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Util.php(43): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()
#3 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(95): Illuminate\Container\Util::unwrapIfClosure()
#4 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(35): Illuminate\Container\BoundMethod::callBoundMethod()
#5 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(696): Illuminate\Container\BoundMethod::call()
#6 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(213): Illuminate\Container\Container->call()
#7 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Command\Command.php(318): Illuminate\Console\Command->execute()
#8 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(182): Symfony\Component\Console\Command\Command->run()
#9 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(1092): Illuminate\Console\Command->run()
#10 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(341): Symfony\Component\Console\Application->doRunCommand()
#11 C:\inetpub\wwwroot\Snipeit\vendor\symfony\console\Application.php(192): Symfony\Component\Console\Application->doRun()
#12 C:\inetpub\wwwroot\Snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(198): Symfony\Component\Console\Application->run()
#13 C:\inetpub\wwwroot\Snipeit\artisan(33): Illuminate\Foundation\Console\Kernel->handle()
#14 {main}
"}

[snipe]

What version of PHP are you running? I suspect either your web module version or your cli is not compatible with Snipe-IT. We require 8.2+. https://stackoverflow.com/questions/78165932/laravel-10-to-11-call-to-undefined-method-reflectionfunctionisanonymous

[ericalbert8080-gif]

the other strange thing is that it looks like it should work according to the info from iis says gd is enabled

[ericalbert8080-gif]

8.2.29

[snipe]

There are two different versions of PHP - cli and the web module. Run php -v to see what version you're running on the command line, and then also check the IIS server for the version there. Both need to be 8.2+.

[ericalbert8080-gif]

PHP 8.2.29 (cli) (built: Jul 1 2025 20:21:12) (ZTS Visual C++ 2019 x64)
looks like iis reports its version 10.0.17763.1

[snipe]

looks like iis reports its version 10.0.17763.1

Version of IIS shouldn't matter, just the version of PHP that IIS is running.

[snipe]

(PHP 10 isn't a thing)

[ericalbert8080-gif]

turns out it was the php version that was the trouble (safe vs non-safe thread). Works now

[snipe]

Glad to hear you're all sorted! In the future, if you've resolved your issue, please try to remember to close your ticket - it helps us out a lot. (We have to manage a lot of tickets.)