Research Output Overview

311 Data - Research Output Overview

⚠️ This page is under construction ⚠️

Name of Research Project	Objective	Timeline & Status	Plan	Script	Participant Type
Comparative Analysis	Compare 311data.org with similar public data dashboards for iteration insights.	April-June 2023. Complete.	-	-	-
Moderated Usability Study #1	Identify key usability pain points before 311data.org launch.	Oct 2023-Jan 2024. Complete.	-	-	HfLA
Moderated Usability Study #2	Test the usability of 311data.org website iteration to examine whether the issues identified in Moderated Usability Study #1 were fixed or not.	May-Aug 2024. Complete.	-	-	-
User Interviews (Neighborhood Council Members)	Understand what Neighborhood Council (NC) members would find useful about a tool that visualizes 311-data user requests. Understand what value NC members might get from an online 311 data tool for more generally.	Oct 2023 - ? . Interviews held Oct 2023, formal analysis de-prioritized until initial product launch.	-	-	NC
Moderated Demo Session	Explore how data scientists specifically might make use of a current or future version of the 311-data tool (after seeing the most recent iteration of our tool). Identify unimplemented features they might get use out of.	June 2024 - ?. Demo completed June 2024, analysis de-prioritized until product launch.	-	-	-

Participant types

• Emp = EmpowerLA stakeholders
• NC = Neighborhood Council stakeholders
• HfLA = Hack for LA volunteers
• Note: check whether any of our work has been with the general public