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Research Output Overview
Justyna edited this page May 12, 2025
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| Research Project | Summary | Timeline & Status | Links | Participant Type |
|---|---|---|---|---|
| RP017: Moderated Demo Session | Explore how data scientists specifically might make use of a current or future version of the 311-data tool (after seeing the most recent iteration of our tool). Identify unimplemented features they might get use out of. | June 2024 - ?. Demo completed June 2024, analysis de-prioritized until product launch. | - | - |
| RP016: Moderated Usability Study #2 | - | - | - | - |
| RP015: Moderated Usability Study #2 | Test the usability of 311data.org website iteration to examine whether the issues identified in RP013 were fixed. | May-Aug 2024. Complete. | - | HfLA |
| RP014: User Interviews with Neighborhood Council Members | Understand what Neighborhood Council (NC) members would find useful about a tool that visualizes 311-data user requests. Understand what value NC members might get from an online 311 data tool for more generally. | Oct 2023 - ? . Interviews held Oct 2023, formal analysis de-prioritized until initial product launch. | - | NC |
| RP013: Moderated usability testing | Identify key usability pain points before 311data.org launch. | Oct 2023-Jan 2024. Complete. | - | HfLA |
| RP012: Competitive Analysis | Compare 311data.org with similar public data dashboards for iteration insights. | April-June 2023. Complete. | - | - |
| RP011: Team survey: what to test? | Learn what the team would like to learn about the 311data app through user testing. | Feb-Mar 2023. Complete. | - | HfLA |
| RP010: Alpha testing | Uncover usability problems in the 311-data tool | Jan-Feb 2023. Complete. | - | HfLA |
| RP006: Heatmap testing | Review of 17 sessions using hotjar (eliminating internal users). | August 2020 | - | - |
| RP005: Beta testing | Identify navigation and usability issues based on 2 user tasks and a post-questionnaire. | August 2020 | test script, session summaries | NC |
| RP004: Meeting with Neighborhood Councils | Preview the Alpha tool with NC participants and gather feedback around helpful features, partnership opportunities and next steps. | April 2020 | session summary, survey responses | NC |
| RP003: Alpha testing | Uncover usability problems in the 311-data tool | March 2020 | interview script, session summaries | NC |
| RP002: NC workshop | Stakeholder update and workshop | October 2019 | - | NC |
| RP001: NC initial survey | Gauge level of awareness of the 311 service | July 2019 | - | NC |
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Emp= EmpowerLA stakeholders -
NC= Neighborhood Council stakeholders -
HfLA= Hack for LA volunteers - Note: Research plan numbers 7-9 are not in use