Zoom Onboarding Experience Surveys

[sherririllingux]

Overview

We need to create surveys at the end of each section of the Zoom Onboarding slides to gather feedback from new volunteers on their experiences during the onboarding process (about the process). So that we will get a more complete picture (higher response rate during onboarding than after).

Action Items

• Review the Zoom Onboarding slide decks
  • Bonnie's presentation
  • Self Paced presentation
• Find the end of each section in Bonnie's presentation and plan how the surveys will be integrated into the slides
• Discuss with team how people might give feedback on the self-paced slides that come after the Bonnie's presentation (informational part) - you might decide that it remains as is with a survey at the end only.
• Review the Google Form below as a survey example
• Keeping them short, create surveys for each section of Zoom Onboarding, referencing specifics from each section if necessary
• Review surveys with Lead and/or team members to gather feedback and to brainstorm additional questions that might be of value to ask
• Review surveys to be integrated in Zoom Onboarding slides with Research Lead and then Product team
• Work with Product team to integrate surveys into zoom4 account for upcoming onboardings
• Update Action Steps spreadsheet with this issue being completed

Research Plan assets

https://github.com/hackforla/website/wiki/Onboarding-Research

Resources/Instructions

• Onboarding slides - Bonnie's presentation
• self-paced onboarding slides - provided to attendees after Bonnie's presentation
• Google Form survey example
• action steps spreadsheet - HfLA onboarding research
• Zoom Poll questions
• Google Drive Folder

[github-actions]

Hi @sherririllingux.

Good job adding the required labels for this issue. The merge team will review the issue and add a "Ready for Milestone" label once it is ready for prioritization.

Additional Resources:

• Wiki: How to create issues
• Wiki: How to read and interpret labels

[ExperimentsInHonesty]

@sherririllingux good job making this issue. You are definitely headed in the right direction. I made come collaborative additions/revisions (which, by the way, is pretty typical for even experienced issue writers).

I updated some parts of the issue:

I edited the overview section just a little for clarity (I might have actually made it too long...)

We need to create surveys at the end of each section of the Zoom Onboarding slides to gather feedback from new volunteers on their experiences during the onboarding process (about the process). So that we will get a more complete picture (higher response rate during onboarding than after).

I added another presentation review requirement, because when the process was first reviewed by research, it was one slide deck. I also added the links to the Resources section

• Onboarding slides - Bonnie's presentation
• self-paced onboarding slides - provided to attendees after Bonnie's presentation
• Review the Zoom Onboarding slide decks
  • Bonnie's presentation
  • Self Paced presentation

I also added this item, because you can't integrate the zoom survey into the self paced deck. But its worth looking at how it all fits together (since there is an after survey)

• Discuss with team how people might give feedback on the self-paced slides that come after the Bonnie's presentation (informational part) - you might decide that it remains as is with a survey at the end only.

I updated this part to indicate whoever works on this should review their proposed surveys with their lead and then with product

• Review surveys to be integrated in Zoom Onboarding slides with Research Lead and then Product team

I updated this part, to indicate that it's not a hand-over so much as it is working together to get the survey integrated.

• Work with Product team to integrate surveys into zoom4 account for upcoming onboardings

I added this step (as per the wiki) so that once some is done with this issue, they will update the spreadsheet, keeping us from having to audit it all the time. I also added the link in the action steps spreadsheet - HfLA onboarding research in Resources section so that they could accomplish that.

• Update Action Steps spreadsheet with this issue being completed

I added this section, to connect this with the wiki, in case people need other related documents

Research Plan assets

https://github.com/hackforla/website/wiki/Onboarding-Research

I removed the onboarding label (that's for this team's onboarding). I created a new label feature: Survey

I added a link to this issue on the wiki. You don't have to do it for all the issues, just the ones for research.

[sherririllingux]

Thank you so much Bonnie @ExperimentsInHonesty and Simone @sacamp.

[vaisali89]

Availability for this week: 4+ hrs
My estimated ETA for completing this issue: 6/29