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Hi @hackzilla , like I said before...
the more I try your code and the more I think about possible developments :)
I think that should be interesting the ability to limit who can create a ticket because in most situation you don't want that anonymous users can create a ticket.
A possible solution is to add the minimum role name in your bundle config (if empty, anyone can add) or adding a boolean value (allow/disallow anonymous user).
Probably the best solution is to use the role name because is more flexible (for example if you want that only some user can add a ticket).