SSCSCI-2079: Webchat Genesys update (#1886)

* Genesys update

* turn web chat on in preview

* remove second web chat inclusion

Author: KatKovacs1

charts/sscs-tribunals-frontend/values.preview.template.yaml

@@ -17,7 +17,7 @@ nodejs:
     WEBCHAT_CLIENT_URL: "webchat-client.pp.ctsc.hmcts.net"
     ALLOW_COOKIE_BANNER_ENABLED: true
     WEBCHAT_OPENING_TIME_8_5: true
-    KERV_WEBCHAT_ENABLED: false
+    KERV_WEBCHAT_ENABLED: true
     FT_WELSH: true
     PCQ_ENABLED: true
     IBC_NI_POSTCODES_FEATURE: true

views/components/contact-us.html

@@ -20,7 +20,6 @@ <h2 class="govuk-heading-m govuk-!-margin-bottom-0">{{ commonContent[htmlLang].c
                     {% include "components/web-chat.html" %}
                   {% endif %}
               </div>
-              {% include "components/web-chat.html" %}
               <div id="antenna-web-chat-closed" style="display: none;">{{ commonContent[htmlLang].contactUs.webchat.textChatClosed }}</div>
               <div id="antenna-web-chat-busy" style="display: none;">{{ commonContent[htmlLang].contactUs.webchat.textAllAgentsBusy }}</div>
               <div id="antenna-web-chat-no-agents" style="display: none;">{{ commonContent[htmlLang].contactUs.webchat.textNoAgentsAvailable }}</div>

views/components/kerv-webchat.html

@@ -63,10 +63,27 @@
     })(window, 'Genesys',
        '${GENESYS_BASE_URL}/genesys-bootstrap/genesys.min.js',
        { environment: '${ENVIRONMENT}', deploymentId: '${DEPLOYMENT_ID}' });
-    Genesys("command", "Database.set", {
-      messaging: { customAttributes: { webReferrerPage: '${REFERRER_PAGE}'}}
-          },
-      function(data){ /* fulfilled, returns data */}, function(){ /* rejected */ }
+    Genesys(
+        "subscribe",
+        "Messenger.ready",
+        function () {
+            Genesys("command", "Database.set",
+                { messaging: { customAttributes: { webReferrerPage: '${REFERRER_PAGE}' } } },
+                () => { console.log("database set"); },
+                (error) => { console.log("Couldn't set database.", error); }
+            )
+        }
+    );
+    Genesys(
+        "subscribe",
+        "MessagingService.conversationCleared",
+        function () {
+            Genesys("command", "Database.set",
+                { messaging: { customAttributes: { webReferrerPage: '${REFERRER_PAGE}' } } },
+                () => { console.log("database set"); },
+                (error) => { console.log("Couldn't set database.", error); }
+            )
+        }
     );
     window.addEventListener('load', function () {
       Genesys('subscribe', 'Messenger.ready', function () {