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Co-authored-by: Kenneth Hoste <[email protected]>
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mkdocs/docs/HPC/troubleshooting.md

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@@ -295,17 +295,21 @@ and include the output of that command in the message.
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## Issues reaching servers from HPC infrastructure
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If you have to reach license servers from {{ hpcinfra }} systems or you
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have to directly load some database here, then it might not work (you will get
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network connection timed out or network connection refused error). Our
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firewall rules are quite strict, we only allow outging ports 22 (SSH protocol),
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have to directly load some database here, then it might not work
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(you will get errors like `Network connection timed out` or `Network connection refused`).
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Our firewall rules are quite strict, we only allow outging ports 22 (SSH protocol),
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80 (HTTP protocol), and 443 (HTTPS protcol), so if your download or license server
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requires other ports, then we should make a modification in our firewall settings.
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For this, please contact us via <{{ hpcinfo }}>, and send the destination IP and ports.
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(We only open our firewall for static IP addresses).
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It might be possible, that the other end also has firewall, or the license server restricts
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It is possible that the other end also has firewall, or that the license server restricts
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the incoming IP addresses. In this case you need the outgoing IP address of our systems,
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which is either `157.193.240.251` (nathpca001.ugent.be) or `157.193.241.251` (nathpcb001.ugent.be).
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which is either of:
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- `157.193.240.251` (hostname `nathpca001.ugent.be`), or
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- `157.193.241.251` (hostname `nathpcb001.ugent.be`)
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{% endif %}
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## Security warning about invalid host key

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