From 1e2f8cc53baa71750be07cb7e21c435e250c9ed9 Mon Sep 17 00:00:00 2001 From: Michelle Habonneau <83347449+Michellehbn@users.noreply.github.com> Date: Wed, 8 Jan 2025 17:06:23 +0100 Subject: [PATCH 1/4] Update billing.md add of FAQ --- docs/hub/billing.md | 43 +++++++++++++++++++++++++++++++++++++++++++ 1 file changed, 43 insertions(+) diff --git a/docs/hub/billing.md b/docs/hub/billing.md index 4fc434c7b..6d66411ea 100644 --- a/docs/hub/billing.md +++ b/docs/hub/billing.md @@ -108,3 +108,46 @@ build ML-powered products. You also have the option to link your Hugging Face organization to your AWS account via [AWS Marketplace](https://aws.amazon.com/marketplace/pp/prodview-n6vsyhdjkfng2). Hugging Face compute service usage will then be included in your AWS bill. Read more in our [blog post](https://huggingface.co/blog/aws-marketplace). + +## Support FAQ + +**Q. Why did I get charged $10 when I added my credit card? When will I get this back?** + +A. This amount is not charged and the hold should clear within a few business days. If you have more questions about the status of the clear, you can contact your bank for more information. + +**Q. My card was declined after adding to my account. What’s up?** + +A. Please ensure the card supports 3D-secure authentication and is properly configured for recurring online payments. We do not yet support credit cards issued in India as we’re working on adding system compliance with the latest RBI directives. Until we add support for Indian credit cards, you can: +* Link an organization account to an AWS account in order to access pay-as-you-go features (Endpoints, Spaces, AutoTrain): Hugging Face Platform on the AWS Marketplace: Pay with your AWS Account +* Use a credit card issued in another country + +**Q. When am I going to get my invoice for pay as you go services?** + +A. We bill in arrears and issue invoices for the prior month’s usage - typically the first of the month. So if you incurred billing usage in January, you’ll see the final payment process and invoiced February 1st. + +**Q. Why did you charge me multiple times during the month?** + +A. If you’re a new HF account using our premium pay as you go services, we’ll process a few billing threshold payments. Don’t worry, you’ll get an invoice for the total usage incurred for the month at the end of the billing period that will include these processed thresholds payments. For more information see https://huggingface.co/docs/hub/billing#billing-thresholds--invoicing. + +**Q. I need copies of my past invoices, where can I find these?** + +A. You can access up to the previous 3 months from the current month in your billing settings: https://huggingface.co/settings/billing. Click on the “End-of-period Invoice” link under that month’s “Payments & Invoices” and you’ll be able to download the invoice and the receipt. As an example:, if it’s currently January, you’ll be able to access the previous months’ invoices: December, November, and October. You can also check your email as we’ll send a copy of the invoice / receipt to the email address on the account. + +**Q. I need to update my credit card in my account. What to do?** + +A. Head to https://huggingface.co/settings/billing/payment and update your payment method at anytime. + +**Q. Oh no! My payment failed, what do I do to avoid a service interruption?** + +A. You can pay your bill with another payment method by clicking on the “pay online” link in the unpaid invoice. Click on the “End-of-period Invoice” link under that month’s “Payments & Invoices” and you’ll be able to pay online. You can also update your credit card at https://huggingface.co/settings/billing/payment. + +**Subscriptions** + +**Q. I need to pause my PRO subscription for a bit, where can I do this?** + +A. You can cancel your subscription at anytime here: https://huggingface.co/settings/billing/subscription. Drop us a line at billing@huggingface.co with your feedback. + +**Q. My org has an Enterprise Hub subscription and I need to update the number of seats. How can I do this?** + +A. If you’re subscribed monthly, each month it will automatically renew and update based on the current number of members in the organization at the time of monthly renewal. If you’ve subscribed annually, it will automatically renew and update based on the current number of members in the organization at the time of the yearly renewal. There’s no need to update the subscribed number of seats during the month; year as it’s a flat fee subscription. + From 707e18dee93497a5f3ce3a015f9e26fc73efef4b Mon Sep 17 00:00:00 2001 From: Michelle Habonneau <83347449+Michellehbn@users.noreply.github.com> Date: Thu, 9 Jan 2025 16:19:46 +0100 Subject: [PATCH 2/4] Update docs/hub/billing.md Co-authored-by: Pierric Cistac --- docs/hub/billing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/hub/billing.md b/docs/hub/billing.md index 6d66411ea..30d4baa11 100644 --- a/docs/hub/billing.md +++ b/docs/hub/billing.md @@ -149,5 +149,5 @@ A. You can cancel your subscription at anytime here: https://huggingface.co/set **Q. My org has an Enterprise Hub subscription and I need to update the number of seats. How can I do this?** -A. If you’re subscribed monthly, each month it will automatically renew and update based on the current number of members in the organization at the time of monthly renewal. If you’ve subscribed annually, it will automatically renew and update based on the current number of members in the organization at the time of the yearly renewal. There’s no need to update the subscribed number of seats during the month; year as it’s a flat fee subscription. +A. The number of seats will automatically be adjusted at the time of the subscription renewal to reflect any increases in the number of members in the organization during the previous period. There’s no need to update the subscribed number of seats during the month or year as it’s a flat fee subscription. From 106af65e59fe4a2262f17365700a6c6e8a0855f4 Mon Sep 17 00:00:00 2001 From: Michelle Habonneau <83347449+Michellehbn@users.noreply.github.com> Date: Thu, 9 Jan 2025 16:19:53 +0100 Subject: [PATCH 3/4] Update docs/hub/billing.md Co-authored-by: Pierric Cistac --- docs/hub/billing.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/hub/billing.md b/docs/hub/billing.md index 30d4baa11..d621884af 100644 --- a/docs/hub/billing.md +++ b/docs/hub/billing.md @@ -111,7 +111,7 @@ Hugging Face compute service usage will then be included in your AWS bill. Read ## Support FAQ -**Q. Why did I get charged $10 when I added my credit card? When will I get this back?** +**Q. Why did I get charged $10 when I added my credit card? When will I get this back?** A. This amount is not charged and the hold should clear within a few business days. If you have more questions about the status of the clear, you can contact your bank for more information. From 2e9cd44b362b9d75c07e0d6d8dafadb7122fb071 Mon Sep 17 00:00:00 2001 From: Michelle Habonneau <83347449+Michellehbn@users.noreply.github.com> Date: Fri, 10 Jan 2025 16:09:49 +0100 Subject: [PATCH 4/4] Update billing.md minor fixes --- docs/hub/billing.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/docs/hub/billing.md b/docs/hub/billing.md index d621884af..9bf4fed6a 100644 --- a/docs/hub/billing.md +++ b/docs/hub/billing.md @@ -118,7 +118,7 @@ A. This amount is not charged and the hold should clear within a few business **Q. My card was declined after adding to my account. What’s up?** A. Please ensure the card supports 3D-secure authentication and is properly configured for recurring online payments. We do not yet support credit cards issued in India as we’re working on adding system compliance with the latest RBI directives. Until we add support for Indian credit cards, you can: -* Link an organization account to an AWS account in order to access pay-as-you-go features (Endpoints, Spaces, AutoTrain): Hugging Face Platform on the AWS Marketplace: Pay with your AWS Account +* Link an organization account to an AWS account in order to access pay-as-you-go features (Endpoints, Spaces, AutoTrain): [Hugging Face Platform on the AWS Marketplace: Pay with your AWS Account](https://huggingface.co/blog/aws-marketplace) * Use a credit card issued in another country **Q. When am I going to get my invoice for pay as you go services?** @@ -145,7 +145,8 @@ A. You can pay your bill with another payment method by clicking on the “pay o **Q. I need to pause my PRO subscription for a bit, where can I do this?** -A. You can cancel your subscription at anytime here: https://huggingface.co/settings/billing/subscription. Drop us a line at billing@huggingface.co with your feedback. +A. You can cancel your subscription at anytime here: https://huggingface.co/settings/billing/subscription. +Drop us a line at billing@huggingface.co with your feedback. **Q. My org has an Enterprise Hub subscription and I need to update the number of seats. How can I do this?**