Videos failing to upload from Samsung Galaxy S24 Ultra Broken Pipe

[oxuereb]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• Yes

The bug

The OS that Immich Server is running on

Ubuntu 22

Version of Immich Server

v2.0.1

Version of Immich Mobile App

v2.0.1

Platform with the issue

• Server
• Web
• Mobile

Device make and model

Samsung S24 Ultra

Your docker-compose.yml content

Exactly as the default

Your .env content

default

Reproduction steps

1. Auto upload fails with broken pipe (See screenshot)

...

Relevant log output

Error backup asset: ClientException with SocketException: Broken pipe (OS Error: Broken pipe, errno = 32), address = XXX, port =41874, uri= XXX/api/assets

Additional information

[schuhbacca]

This is more likely a reverse proxy or cloudflare issue. Please try over local ip.

[oxuereb]

Hi @schuhbacca. It's the same when used on the local network (I have the network switch setting on). Errors into the same except the url.

Images work fine and videos which are not HVEC. Setting my S24 Ultra to record in H264 fixes it. I've tried disabling hardware encoding to no avail.

I will try disabling caddy and exposing the port to see if that works.

[oxuereb]

Hi @schuhbacca the proxy was the issue, mainly due to the file size not being sent in chunks. Thanks.

[milanwdewaele]

what do you mean in chunks and how did you fix it? I have the same error. thanks ;)

[kunafapistachii]

@milanwdewaele just connect to your server with the local IP (Make sure you're in the same wifi as the server). It's cloudflare issue

[gurankas]

@milanwdewaele just connect to your server with the local IP (Make sure you're in the same wifi as the server). It's cloudflare issue

I turned automatic URL switching in Settings->Networking and gave the wifi name and local ip with port number but my videos still fail uploading

is there another way to do what you suggested?