Corrupted videos

[mstewart14]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• Yes

The bug

Looking through my collection of images and videos recently I noticed corrupted videos. From July to October of 2025 every uploaded video appears to be corrupted.

They weren't before and a recently uploaded video is not currently corrupted. The videos still on my phone are fine no corruption and viewing the videos in Immich on the phone the videos to not appear to be corrupted. Just on the server in the web interface do I have a problem.
When the videos were originally uploaded they were fine and not a problem (I know I played a number of them shortly after they were uploaded). Now they are all broken error on screen ("Video can't be played because the video is corrupt").
I have no idea where to even look to understand what's going on.

The OS that Immich Server is running on

Debian bookworm is docker host

Version of Immich Server

v2.4.1

Version of Immich Mobile App

2.4.1

Platform with the issue

• Server
• Web
• Mobile

Device make and model

Pixel 4a running LineageOS

Your docker-compose.yml content

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    labels:
      - traefik.enable=true
      - traefik.http.routers.immich-server.rule=Host(`photos.myserver.ca`)
      - traefik.docker.network=proxy
      - traefik.http.services.immich-server.loadbalancer.server.port=2283
      - traefik.http.routers.immich-server.tls.certresolver=myresolver
      - traefik.http.middlewares.limit.buffering.memRequestBodyBytes=107374182400

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    networks:
      - immichproxy

    environment:
      - TZ=America/Vancouver
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    networks:
      - immichproxy
    env_file:
      - .env
    restart: always
ervices:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    labels:
      - traefik.enable=true
      - traefik.http.routers.immich-server.rule=Host(`photos.myserver.ca`)
      #- traefik.http.routers.imich-server.entrypoints=sslproxy
      - traefik.docker.network=proxy
      - traefik.http.services.immich-server.loadbalancer.server.port=2283
      - traefik.http.routers.immich-server.tls.certresolver=myresolver
      - traefik.http.middlewares.limit.buffering.memRequestBodyBytes=107374182400

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    networks:
      - immichproxy

    environment:
      - TZ=America/Vancouver
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    networks:
      - immichproxy
    env_file:
      - .env
    restart: always
ervices:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    labels:
      - traefik.enable=true
      - traefik.http.routers.immich-server.rule=Host(`photos.myserver.ca`)
      #- traefik.http.routers.imich-server.entrypoints=sslproxy
      - traefik.docker.network=proxy
      - traefik.http.services.immich-server.loadbalancer.server.port=2283
      - traefik.http.routers.immich-server.tls.certresolver=myresolver
      - traefik.http.middlewares.limit.buffering.memRequestBodyBytes=107374182400

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    networks:
      - immichproxy

    environment:
      - TZ=America/Vancouver
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    networks:
      - immichproxy
    env_file:
      - .env
    restart: always
  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:sekrit>
    healthcheck:
      test: redis-cli ping || exit 1
    networks:
      - immichproxy
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ./db:/var/lib/postgresql/data
    networks:
      - immichproxy
      - pg
    restart: always

volumes:
  model-cache:

networks:
  immichproxy:
    name: proxy
    external: true
  pg:
    external: true

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-var>

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=sekrit goes here

# timezone setting
TZ=America/Vancouver

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=usrname
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

I'm sorry I don't know how to reproduce the issue right now.
I uploaded photos, time passed, updates happened with Immich and now I have a problem.

Relevant log output

what log entries should I be looking for?

Additional information

Since I have not run out of room on my phone I'm good and have the original files available to re-upload.
Is there a way to remove the old bad files without causing havoc or deleting the files on the phone?

[mstewart14]

So am I the only one experiencing this? At one point the videos appeared to be "fixed", in that they played through and no longer displayed the "corrupted" label. However recently it's all come back... it's mostly recent videos that have been uploaded. When I look on the phone the videos are fine and not broken (in immich app on the phone). I'm wondering if the server is getting "confused" and not recognizing files that aren't corrupt.
Note these very same files (as far as I'm aware as I haven't tried to re-upload anything as yet) have appeared correctly on the system (when first uploaded played through and everything) and then stopped playing displaying "corrupted" and then not and now back again.

[mstewart14]

So based on a chat with Alex in Discord it looks like the KDE Manjaro Distro doesn't ship with the right codecs for Firefox in order for it to see the videos correctly,. It doesn't even hit the server it just fails to decode the video and claims corruption. So, I'm now looking up how to install the codecs for firefox on KDE Manjaro... looks like this will be my fix.