Error: heif: Unsupported feature: Unsupported color conversion (4.3003)

[flosoft]

The bug

Immich seems to have issues with the 200MP photos from my Samsung Galaxy S24.
The picture has been uploaded directly to the file storage and is mounted into Immich via an external library.

The Image that fails can be found here: https://pam.bcn.jensen.ovh/sharing/tLiM6m1xY

The OS that Immich Server is running on

Docker

Version of Immich Server

V1.121.0

Version of Immich Mobile App

V1.121.0 build.168

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /volume1/photo/:/mnt/photo:ro
      - /var/services/homes/florian/Photos:/mnt/photo-florian:ro
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always
  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    #extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #  file: hwaccel.ml.yml
    #  service: openvino # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
  redis:
    container_name: immich_redis
    image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5
    restart: always
  database:
    container_name: immich_postgres
    image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always
volumes:
  pgdata:
  model-cache:

Your .env content

UPLOAD_LOCATION=./library
IMMICH_VERSION=release
DB_PASSWORD=#########
DB_HOSTNAME=immich_postgres
DB_USERNAME=#######
DB_DATABASE_NAME=#######
REDIS_HOSTNAME=immich_redis

Reproduction steps

Upload image to server.
Refresh image thumbnails.
Image thumbnail generation will continue to fail.

Relevant log output

immich_server            | [Nest] 7  - 11/24/2024, 2:24:15 PM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: heif: Unsupported feature: Unsupported color conversion (4.3003)
immich_server            | [Nest] 7  - 11/24/2024, 2:24:15 PM   ERROR [Microservices:JobService] Error: heif: Unsupported feature: Unsupported color conversion (4.3003)
immich_server            |     at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)
immich_server            |     at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:57:68)
immich_server            |     at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:158:63)
immich_server            |     at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
immich_server            |     at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:108:25)
immich_server            |     at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:151:28)
immich_server            |     at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:122:13)
immich_server            |     at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
immich_server            |     at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
immich_server            | [Nest] 7  - 11/24/2024, 2:24:15 PM   ERROR [Microservices:JobService] Object:
immich_server            | {
immich_server            |   "id": "85d4b07f-18cb-45e0-8a6e-f75b46a31de4"
immich_server            | }
immich_server            |

### Additional information

_No response_

[C4rbon14]

I'm having the same issue with all 200MP heic pictures from my samsung Galaxy S23.

[dbart37]

having also the same issue with s24 ultra and 200MP heic pictures

[rrombu]

Same behavior with several 200MP HEIC files from Galaxy S24 Ultra on latest version 1.122.2

[dbart37]

Still present in v1.123.0

[alextran1502]

The issue is still opened, which means we haven't gotten to it yet :)

[dbart37]

The issue is still opened, which means we haven't gotten to it yet :)

Sorry Alex for my impatience. I love your job here.
Happy New Year

[Iaotle]

It would really be nice if this was fixed, missing thumbnails make it hard to find what I'm looking for sometimes, and other than that Immich is such a great app now :)

[Iaotle]

I've made an issue on Sharp, and this issue should be solved when the next release of libvips (PR already merged) is out, and when Sharp updates the dependency. So hopefully everything works once those dependencies are updated here in Immich.

[mertalev]

Thanks for getting this fixed upstream! Now we just need to wait for the next libvips release to come out.

[MoweME]

RC has been published with a fix:
https://github.com/libvips/libvips/releases/tag/v8.17.0-test1

[Iaotle]

@MoweME haha I'm also checking every couple days :D

[C4rbon14]

I now get a different error when trying to generate thumbnails for those pictures:

2025-04-23T19:49:46.301382636Z [Nest] 7  - 04/23/2025, 1:49:46 PM   ERROR [Microservices:{"id":"278c1c27-1d8e-4079-916b-1fef99f6e3e9"}] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: heif: Memory allocation error: Security limit exceeded: Allocating 599270415 bytes exceeds the security limit of 536870912 bytes (6.1000)

2025-04-23T19:49:46.301456576Z Error: heif: Memory allocation error: Security limit exceeded: Allocating 599270415 bytes exceeds the security limit of 536870912 bytes (6.1000)

2025-04-23T19:49:46.301467231Z     at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)

2025-04-23T19:49:46.301469156Z     at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:97:68)

2025-04-23T19:49:46.301470881Z     at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:181:59)

2025-04-23T19:49:46.301472963Z     at process.processTicksAndRejections (node:internal/process/task_queues:105:5)

2025-04-23T19:49:46.301474600Z     at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:103:25)

2025-04-23T19:49:46.301476232Z     at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:166:28)

2025-04-23T19:49:46.301477765Z     at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:126:13)

2025-04-23T19:49:46.301479302Z     at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)

2025-04-23T19:49:46.301480857Z     at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)

[Iaotle]

Yes, the -unlimited flag needs to be set:

lovell/sharp#4335 (comment)
I've been able to reproduce and it looks like this relates to libheif security limits (the error message is somewhat misleading).

The unlimited flag provided by sharp and libvips when opening HEIF images currently only removes the security limit on image dimensions, whereas libheif 1.19.0 onwards provides more granular control over these.

I've opened a libvips PR libvips/libvips#4398 to take advantage of this new feature. This change allows me to process the sample image provided locally without error.

@alextran1502 it looks like all you need to do to solve this issue for all devices, since now the limits will be removed, and future high-resolution images should work no problem for thumbnail generation :)