A governed AI agent for customer support with PCI-DSS compliance and fraud prevention.
E-commerce platforms need AI customer support that:
- Never exposes full payment card data
- Prevents social engineering attacks
- Maintains consistent refund policies
- Logs all financial decisions for audit
| Feature | Implementation |
|---|---|
| PCI-DSS Compliance | Card data masking, no storage of CVV |
| Fraud Prevention | Detect suspicious refund patterns |
| Policy Enforcement | Consistent refund/return rules |
| Identity Verification | Multi-factor before sensitive actions |
| Audit Trail | All financial decisions logged |
pip install agent-os-kernel[full]
python main.py# policy.yaml
governance:
name: ecommerce-support-agent
framework: pci-dss
permissions:
payment_data:
- action: view_card
mask: true # Show only last 4 digits
log: true
- action: process_refund
max_amount: 500
require: [identity_verified, reason_documented]
account_actions:
- action: change_email
require: [identity_verified, email_confirmation]
- action: change_password
require: [identity_verified, 2fa_confirmed]
fraud_detection:
refund_velocity: 3 # Max refunds per 24 hours
refund_amount_24h: 1000
flag_patterns:
- multiple_addresses
- rapid_order_cancel- PCI-DSS: Payment Card Industry Data Security Standard
- CCPA/GDPR: Customer data privacy
- FTC Act: Fair consumer practices