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The SLA Applied object contains the details for which SLA has been applied to this conversation.
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Important: if there are any canceled sla_events for the conversation - meaning an SLA has been manually removed from a conversation, the sla_status will always be returned as null.
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starting_after_paging:
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title: 'Pagination: Starting After'
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type: object
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-
nullable: true
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properties:
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per_page:
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type: integer
@@ -16661,7 +16661,6 @@ components:
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x-tags:
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- Tickets
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description: Tickets are how you track requests from your users.
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nullable: true
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properties:
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type:
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type: string
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example: submitted
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ticket_type:
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"$ref": "#/components/schemas/ticket_type"
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+
nullable: true
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contacts:
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"$ref": "#/components/schemas/ticket_contacts"
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admin_assignee_id:
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- Tickets
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description: A ticket type, used to define the data fields to be captured in
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a ticket.
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nullable: true
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properties:
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type:
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type: string
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type: object
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description: Ticket type attribute, used to define each data field to be captured
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in a ticket.
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nullable: true
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properties:
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type:
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type: string
@@ -17311,7 +17309,6 @@ components:
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description: You can Update an Article
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type: object
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title: Update Article Request Payload
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nullable: true
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properties:
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title:
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type: string
@@ -17588,7 +17585,6 @@ components:
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You can copy the `icon` property for your ticket type from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)
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type: object
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title: Update Ticket Type Request Payload
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nullable: true
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properties:
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name:
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type: string
@@ -17660,7 +17656,6 @@ components:
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not yet been identified. They usually represent website visitors. Visitors
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are not visible in Intercom platform. The Visitors resource provides methods
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