wip assign/open/close

Author: josler

README.md

@@ -178,6 +178,18 @@ intercom.conversations.reply(:id => conversation.id, :type => 'user', :email =>
 # Admin (identified by email) replies with a comment
 intercom.conversations.reply(:id => conversation.id, :type => 'admin', :email => '[email protected]', :message_type => 'comment', :body => 'bar')
 
+# Reply and Open
+intercom.conversations.reply_and_open(:id => conversation.id, :type => 'admin', :email => '[email protected]', :message_type => 'note', :body => 'foo')
+
+# Reply and Close
+intercom.conversations.reply_and_close(:id => conversation.id, :type => 'admin', :email => '[email protected]', :message_type => 'note', :body => 'foo')
+
+# Reply and Assign
+intercom.conversations.reply_and_assign({:id => conversation.id, :type => 'admin', :email => '[email protected]', :message_type => 'note', :body => 'foo'}, assignee_id: admin.id)
+
+# Assign without reply
+intercom.conversations.assign({:id => conversation.id }, assignee_id: admin.id)
+
 # MARKING A CONVERSATION AS READ
 intercom.conversations.mark_read(conversation.id)
 ```

lib/intercom/service/conversation.rb

@@ -26,6 +26,21 @@ def reply(reply_data)
         response = @client.post("/#{collection_name}/#{id}/reply", reply_data.merge(:conversation_id => id))
         collection_class.new.from_response(response)
       end
-    end
+
+      def reply_and_open(reply_data)
+        reply reply_data.merge(change_state: 'open')
+      end
+
+      def reply_and_close(reply_data)
+        reply reply_data.merge(change_state: 'close')
+      end
+
+      def reply_and_assign(reply_data, assignee_id:)
+        reply reply_data.merge(assignee_id: assignee_id)
+      end
+
+      def assign(reply_data, assignee_id:)
+        reply reply_data.merge(message_type: 'assignment', assignee_id: assignee_id)
+      end
   end
 end