ticketing-eventing

ticketing-eventing

Event notification via Zammad webhooks and Apache Kafka

flowchart LR
    z[Zammad] -->|REST Webhook| e[eventing-service] --> k([Apache Kafka])
    k --> c1[other Service]
    k --> c2[other Service]

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Components

• [eventing-service]: Takes Zammad webhook event via REST and forwards it to Apache Kafka

Local development

For local testing:

• Run DbsTicketingEventingService
• Run DbsTicketingEventingMailHandlerService

Open Event-Service via Swagger (http://localhost:8080/swagger-ui/index.html):

• User: zammad
• Password: password
• Method: POST /api/event
• X-Zammad-Trigger: T2805_Event_Nachricht_In_Postkorb
• X-Zammad-Delivery: myID
• Request Body:

{
    "ticket": "3702",
    "status": "closed",
    "status_id": "1",
    "anliegenart": "technischer Bürgersupport",
    "lhmextid": "33caabe6-317c-4c2d-8bf7-6c36230599db"
}

Open Kafka (http://localhost:8089/):\

• Inspect: Topics --> dbs-ticketing-event --> Messages
• Should see a new corresponding event

Open Mailpit (http://localhost:8025/):

• Should see a mail with the public articles of the ticket