License not working on macbook pro M2 pro #14778
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hello, I bought a license and on my older Mac it works meanwhile on my new MacBook pro m2 pro I always get the pop-up, it says is registered under my name but the pop-up is showing up, I also sent a support email and it's annoying. I have tried to completely remove it and re-install it again and stuff like that but it's not working! thanks |
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Replies: 2 comments
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After activating the license by double-clicking on it the license should be moved to the application support directory. If you still receive the donation prompt, please check if there is a .cyberducklicense file in the application support folder. |
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Cyberduck can't delete the license file by itself. It can only be deleted by the user or by a third-party application like a security application on your system. Ensure to whitelist the application support folder if such applications are in use so that Cyberduck works correctly. |
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After activating the license by double-clicking on it the license should be moved to the application support directory. If you still receive the donation prompt, please check if there is a .cyberducklicense file in the application support folder.