[Bug]: I am unable to Open jasp with all methods

[Neurogamer2605]

JASP Version

0.19.0

Commit ID

No response

JASP Module

Other

What analysis are you seeing the problem on?

No response

What OS are you seeing the problem on?

Windows 11

Bug Description

Hi, I installed jasp from Microsoft store but it doesn't open it. I try to open it via a jasp file with a dataset but nothing happens. Checking the computer activity I see that it is in the background but it still doesn't start. Even trying to start it from the unzipped folder of the site it still doesn't start. I tried to disable the antivirus in both cases. Can you help me?

Expected Behaviour

Open the application

Steps to Reproduce

1.try ti open
2. Nothing
3.
...

Log (if any)

No response

More Debug Information

No response

Final Checklist

• I have included a screenshot showcasing the issue, if possible.
• I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
• I have accurately described the bug, and steps to reproduce it.

[github-actions]

@Neurogamer2605, thanks for taking the time to create this issue. If possible (and applicable), please upload to the issue website (#2899) a screenshot showcasing the problem, and/or a compressed (zipped) .jasp file or the data file that causes the issue. If you would prefer not to make your data publicly available, you can send your file(s) directly to us, issues@jasp-stats.org

[tomtomme]

Thx for the report.
What kind of CPU does your system have? Did you try restarting the system before?

[Neurogamer2605]

I have a Laptop Omen 16 with an amd radeon rx 6600m. Yes of course, I restarted the PC many times, even reboot. Il ven 6 set 2024, 20:48 Thomas Langkamp ***@***.***> ha scritto:

…

Thx for the report. What kind of CPU does your system have? Did you try restarting the system before? — Reply to this email directly, view it on GitHub <#2899 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BLCQTE6GXA7GSUSU5Z5TBH3ZVH2IFAVCNFSM6AAAAABNY5GQPKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZUGYZTEMJTHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[tomtomme]

Maybe a graphics driver issue. Make sure that that one is up to date.
Also maybe try installing via msi instead of winstore

[tomtomme]

If that does not help please:

Could you please upload the logs, see: https://github.com/jasp-stats/jasp-desktop/blob/development/Docs/user-guide/logging-howto.md

To get into safe graphics mode
set the environment to QSG_RHI_BACKEND=opengl on your PC. you can do with:
a. open the "cmd.exe" with administrator permission
b. input setx "QSG_RHI_BACKEND" "opengl" /m and enter.
try again restart JASP.

[boutinb]

You can also try to start JASP with the safeGraphics option. For this:

• Start a command prompt by typing command prompt in the Start menu.
  

• Type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics" 
  

[Neurogamer2605]

Through the prompt works, but will I always have to open it that way? Il giorno lun 9 set 2024 alle ore 10:03 bruno boutin < ***@***.***> ha scritto:

…

You can also try to start JASP with the safeGraphics option. For this: - Start a command prompt by typing command prompt in the Start menu. - Type "c:\Program Files (x86)\JASP\JASP.exe --safeGraphics" — Reply to this email directly, view it on GitHub <#2899 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BLCQTE3JRNUJSWEONR3SHWTZVVI6FAVCNFSM6AAAAABNY5GQPKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZXGQYDONBZG4> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[boutinb]

Through the prompt works, but will I always have to open it that way?

No, once the safeGraphics is set, it is kept in the preferences, so you should be able to start JASP directly now.