[Bug]: Black screen for results of analyses

[kevinberstler]

JASP Version

0.19.3

Commit ID

No response

JASP Module

Descriptives

What analysis are you seeing the problem on?

Descriptive Statistics and every other

What OS are you seeing the problem on?

Windows 10

Bug Description

I cannot see the results screen when I try to perform any analysis. It just a black screen.

Expected Behaviour

I should be able to be to view the results when performing analyses.

Steps to Reproduce

1. Click on analyses.
2. The results section does not appear; it's just a black screen.

Log (if any)

No response

More Debug Information

No response

Final Checklist

• I have included a screenshot showcasing the issue, if possible.
• I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
• I have accurately described the bug, and steps to reproduce it.

[boutinb]

How did you install JASP: With Microsoft Store, msi installer, or with a zip file?
This issue can come from the graphic card you have on your PC. You can try to use the 'Safe graphic mode' in Preferences/Interface, and restart JASP.

[kevinberstler]

I used the 'Safe graphic mode,' and it has been resolved. Thanks! I tried this before seeing the response. Gracias!

[boutinb]

Fine to see it is resolved. The problem is apparently due to compatibility of your Graphic card and the WebEngine we use in the result pane. The 'Safe graphic mode' is a setting that mostly solves this issue.