Update details of Premium Support plans (github#28554)

Author: lecoursen

content/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise.md

@@ -29,6 +29,8 @@ A Health Check provides the following information about {% data variables.produc
 - Analysis of Git requests, with details about the busiest repositories and Git users 
 - Analysis of API requests, including the busiest times, most frequently requested endpoints, and most active callers
 
+If you want to generate a Health Check for {% data variables.product.prodname_ghe_cloud %}, contact {% data variables.contact.github_support %}. For more information, see "[Creating a support ticket](/support/contacting-github-support/creating-a-support-ticket)."
+
 ## Generating a Health Check
 
 Before you can generate a Health Check, you must create a support bundle. For more information, see "[Providing data to {% data variables.contact.github_support %}](/support/contacting-github-support/providing-data-to-github-support#creating-and-sharing-support-bundles)."

content/support/learning-about-github-support/about-github-premium-support.md

@@ -48,16 +48,16 @@ There are two {% data variables.contact.premium_support %} plans: Premium and Pr
 | Training | Access to premium content  | <ul><li>Access to premium content</li><li>1 virtual training class per year</li></ul> |
 | Members with support entitlements | 10 | 25 |
 | Resources | Priority ticket handling | <ul><li>Priority ticket handling</li><li>Named Customer Reliability Engineer</li></ul>   |
-| Scheduled checks| Bi-annual health check and reporting             | <ul><li>Quarterly health check and reporting</li><li>Quarterly account reviews</li></ul>    |
-| Administration assistance| None | 4 hours per month  |
+| Health Checks | Unlimited automated Health Check reports (see "[Generating a Health Check for your enterprise]({% ifversion not ghes%}/enterprise-server@latest{% endif %}/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)") | <ul><li>Unlimited automated Health Check reports (see "[Generating a Health Check for your enterprise]({% ifversion not ghes%}/enterprise-server@latest{% endif %}/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)")</li><li>Unlimited enhanced Health Checks, with findings, interpretations, and recommendations from a Customer Reliability Engineer (by request)</li></ul>    |
+| Technical advisory hours| None | 4 hours per month  |
+| Application upgrade assistance | None | By request |
+| Cloud planning | None | By request |
 
   {% note %}
 
   **Notes:**
-  - Scheduled checks are limited to one organization per term. You can add scheduled checks for additional organizations at any time for an additional fee by [contacting our account management team](https://enterprise.github.com/contact) or calling [+1 (877) 448-4820](tel:+1-877-448-4820).{% ifversion ghes %}
-  - You can generate a Health Check at any time by uploading a support bundle. For more information, see "[Generating a Health Check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)."{% endif %}
-  - For the {% data variables.product.premium_plus_support_plan %}, 50% of unused Managed Services hours roll over to the next month and expire at the end of the quarter.
   - Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account. For more information, see "[Managing support entitlements for your enterprise](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
+  - For the {% data variables.product.premium_plus_support_plan %}, 50% of unused Managed Services hours roll over to the next month and expire at the end of the quarter.
 
   {% endnote %}
 

data/reusables/support/premium-support-features.md

@@ -2,6 +2,11 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
   - Written support, in English, through our support portal 24 hours per day, 7 days per week
   - Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
   - A Service Level Agreement (SLA) with guaranteed initial response times
+  - Escalation management
+    - The ability to escalate ticket progression in the {% data variables.contact.enterprise_portal %}
+    - A dedicated team of Incident Coordinators who orchestrate all necessary {% data variables.product.company_short %} parties to resolve urgent tickets
   - Access to premium content
-  - Scheduled Health Checks
-  - Administration assistance hours ({% data variables.product.premium_plus_support_plan %} only)
+  - Health Checks
+  - Application upgrade assistance: Before you upgrade {% data variables.product.prodname_ghe_server %}, we review your upgrade plans, playbooks, and other documentation and answer questions specific to your environment ({% data variables.product.premium_plus_support_plan %} only)
+  - Cloud planning: Customer Success Managers and Customer Success Architects help you plan your journey to the cloud ({% data variables.product.premium_plus_support_plan %} only)
+  - Technical advisory hours ({% data variables.product.premium_plus_support_plan %} only)