Updating text

Author: alex72508

src/content/docs/trust-center/privacy-and-compliance/sub-processors.mdx

@@ -36,21 +36,19 @@ ai-summary: "Comprehensive list of sub-processors used by Kinde for data process
 
 To support the delivery of our services, Kinde may engage and use data processors (each, a “sub-processor“) with possible access to external user personal information that is uploaded, accessed, processed, or transmitted to and from our services. This page provides important information about the identity, role, and location of each sub-processor.
 
-## Sub-Processors for external users
-
-External users are customers of Kinde’s customers.
-
 Notifications of changes to sub-processors for external users will be provided to customers who have signed a Data Processing Agreement (DPA). If you need a DPA, please reach out to our team at [email protected].
 
-Last update to the sub-processors for the external users is July 7, 2025.
+Last update to the sub-processors for the external users is August 11, 2025.
 
-### Sub-Processors - Authentication
+## Sub-Processors for external users - Authentication
+
+External users are users of Kinde’s customers.
 
 Kinde will share external user personal information to the following third parties to facilitate authentication and customer support. For public cloud hosting and webhooks, the location is directly aligned only with the customer’s selected Kinde region.
 
-Note: If you have setup a customer SMTP provider in your Kinde admin, then AWS for email services will not be sub-processor since we're sending via your own SMTP provider.
+Email services: If you have setup a custom SMTP provider in your Kinde admin, then AWS for email services will not be sub-processor since we're sending via your own SMTP provider.
 
-We do not recommend sending external user personal information, such as their email, in our support conversations, however we acknowledge that this may happen. All customer support tools, whether you interact with them or not, and their location of processing are listed.
+Customer support: We do not recommend sending external user personal information, such as their email, in our support conversations, however we acknowledge that this may happen. All customer support tools, whether you interact with them or not, and their location of processing are listed.
 
 | Service provider | Entity type          | Link                                                           | Location                                                  |
 | ---------------- | -------------------- | -------------------------------------------------------------- | --------------------------------------------------------- |
@@ -64,13 +62,15 @@ We do not recommend sending external user personal information, such as their em
 | Plain            | Customer support     | [https://www.plain.com/](https://www.plain.com/)               | United Kingdom                                            | 
 | Slack            | Customer support     | [https://slack.com/](https://slack.com/)                       | United States                                             | 
 
-### Sub-Processors - Billing
+## Sub-Processors for external users - Billing
+
+External users are users of Kinde’s customers.
 
 Kinde will share external user personal information to the following third parties to facilitate billing and customer support. For public cloud hosting and webhooks, the location is directly aligned onlywith the customer’s selected Kinde region.
 
-Note: If you have setup a customer SMTP provider in your Kinde admin, then AWS for email services will not be sub-processor since we're sending via your own SMTP provider.
+Email services: If you have setup a custom SMTP provider in your Kinde admin, then AWS for email services will not be sub-processor since we're sending via your own SMTP provider.
 
-We do not recommend sending external user personal information, such as their email, in our support conversations, however we acknowledge that this may happen. All customer support tools, whether you interact with them or not, and their location of processing are listed.
+Customer support: We do not recommend sending external user personal information, such as their email, in our support conversations, however we acknowledge that this may happen. All customer support tools, whether you interact with them or not, and their location of processing are listed.
 
 | Service provider | Entity type           | Link                                                           | Location                                                  |
 | ---------------- | --------------------- | -------------------------------------------------------------- | --------------------------------------------------------- |