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| 1 | +--- |
| 2 | +page_id: deb0b4c6-6436-4a19-be57-b482910af2d5 |
| 3 | +title: Customer self-serve portal |
| 4 | +description: Intro to concept of self-serve portals in Kinde, including what functions they include, how to use them, and when to set them up. |
| 5 | +sidebar: |
| 6 | + order: 7 |
| 7 | +relatedArticles: |
| 8 | + - a2668524-5842-4c68-ab50-30b7e8c3e842 |
| 9 | + - f36bce4a-52bb-4785-865b-6b33356f9838 |
| 10 | +topics: |
| 11 | + - self-serve-portal |
| 12 | + - organizations |
| 13 | + - users |
| 14 | + - billing |
| 15 | +sdk: [] |
| 16 | +languages: [] |
| 17 | +audience: developers |
| 18 | +complexity: beginner |
| 19 | +keywords: |
| 20 | + - organization portal |
| 21 | + - self-serve portal |
| 22 | + - user portal |
| 23 | + - billing portal |
| 24 | + - portal permissions |
| 25 | +updated: 2024-08-27 |
| 26 | +featured: false |
| 27 | +deprecated: false |
| 28 | +ai_summary: Intro to concept of self-serve portals in Kinde, including what functions they include, how to use them, and when to set them up. |
| 29 | +--- |
| 30 | + |
| 31 | +Customer support is one of the higher overheads for a SaaS business. For paying customers, the expectation is that they get help when needed, for example, to manage their account or get assistance with your app. |
| 32 | + |
| 33 | +Kinde lets you configure a self-serve portal so authorized customers can self-manage functions provided by Kinde. A self-serve portal means your customers can make account changes without contacting you for support, saving everyone time and money. |
| 34 | + |
| 35 | +There's two types of portal: one for end users (B2C), and one for organizations (B2B). |
| 36 | + |
| 37 | +## Watch Dave's portal demo in 90 seconds |
| 38 | + |
| 39 | +<YoutubeVideo videoId="Q3HW6Mgj6wA" videoTitle="Customer portal in 90 seconds"/> |
| 40 | + |
| 41 | +## Self-serve portal for organizations |
| 42 | + |
| 43 | +In the organization portal, you can allow org members to manage: |
| 44 | + |
| 45 | +- Account details |
| 46 | +- Payment details (if you have billing set up) |
| 47 | +- API Keys |
| 48 | +- Members and roles |
| 49 | +- Multi-factor auth settings (coming soon) |
| 50 | +- SSO enterprise connections (almost here) |
| 51 | + |
| 52 | +You can enable all functions or limit them to what you offer. [Set up a self-serve portal for an org](/build/set-up-options/self-serve-portal-for-orgs/) |
| 53 | + |
| 54 | +<Aside> |
| 55 | + |
| 56 | +If you are on the Kinde Scale plan, you can configure the [portal per organization](/build/organizations/self-serve-portal-per-org/). E.g. allow some functions for some customers and not others. |
| 57 | + |
| 58 | +</Aside> |
| 59 | + |
| 60 | +## Self-serve portal for users |
| 61 | + |
| 62 | +In the user portal, you can allow users to manage: |
| 63 | + |
| 64 | +- Account details |
| 65 | +- Payment details (if you have billing set up) |
| 66 | +- API Keys |
| 67 | + |
| 68 | +## Self-serve portal settings |
| 69 | + |
| 70 | +These are the self-serve portal settings you can enable. |
| 71 | + |
| 72 | + |
| 73 | + |
| 74 | +## Current limitations |
| 75 | + |
| 76 | +Currently, we don't support any customer design for the portal appearance. However, you can build your own portal and use the [Kinde API](https://docs.kinde.com/kinde-apis/management/) endpoints to provide the functions. |
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