CRITICAL BUG: False Positive "Account Suspended" error, but AWS Support confirmed account is active (User ID: 850705266665)

[lzyq0912]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

Windows 11

Kiro Version

0.10.32

Bug Description

Describe the bug:
My Kiro IDE is completely blocked by a pop-up stating: "Unable to fetch account usage data: Your User ID (850705266665) temporarily is suspended. We detected unusual user activity..."

However, I have contacted AWS Support (Case ID: 177224521800841). After their investigation, AWS Support explicitly confirmed in writing: "Your Kiro Account is Not suspended as we've checked and found no suspensions on the account."

This means Kiro's internal security system is generating a false positive and blocking my legitimate IAM Identity Center session, out of sync with my actual AWS account status.

Screenshots:

Steps to Reproduce

Steps to reproduce the behavior:

Sign in with AWS IAM Identity Center (Email: admin@shijiedata.com).

Open Kiro IDE.

The suspension error immediately pops up, despite AWS confirming the account is perfectly clean.

Expected Behavior

Kiro should sync with my actual AWS account status and let me use the IDE, rather than falsely flagging "unusual activity."

Conversation ID

No response

Additional Context

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both issues report problems with fetching account usage data and authorization errors during authentication, though the new issue specifically mentions account suspension while #6051 mentions authorization failures

[lzyq0912]

this is not a duplicate

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[zstarpak]

I faced a similar issue and i'm waiting for last 5 days to hear back from support after i submitted the request:

[mikedg1]

Similar scenario here.

This is their final response.

================= Service team update =================

After careful review, we can't take further action on this matter or offer additional insight.

We can re-evaluate this request once account has broader usage and billing history.

===================================================

And finally, please remember that I'm just delivering this message on their behalf, as I'm only a bridge of communication between you both.

We understand the importance this had for you. However, the actions taken by the service team are based on Kiro account security policies.

We've always aimed to provide our customers with a rewarding experience that meets and goes beyond expectations. However, from time to time there are cases where the final outcome is completely out of our hands.

Thank you for your understanding.