Urgent: Account Temporarily Suspended & Unable to Fetch Account Usage Data, User ID: 94e814b8-d031-7000-abdd-a497f5e06e18

[Rbitooo]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

Windows 11 (Windows_NT x64 10.0.26200)

Kiro Version

0.11.63

Bug Description

My Kiro account (User ID: 94e814b8-d031-7000-abdd-a497f5e06e18, registered email: rbito-test2@protonmail.com) was temporarily suspended by the system as a "security precaution", and I am completely unable to access the service normally.

I registered this account only 2 days ago, and received 500 free usage credits from the platform after registration. Up to now, I have only used less than 200 credits, which is far below the free quota provided. All my usage behaviors are strictly compliant with Kiro's terms of service: I only use Kiro for my personal design work to optimize my workflow, I have never shared my account with any third party, never conducted any credit-abusing operations, never used the service for any illegal or non-compliant purposes, and have no abnormal login or high-risk operations on my account.

When I tried to use the service normally, I received the error prompt: "Unable to fetch account usage data: Your User ID (94e814b8-d031-7000-abdd-a497f5e06e18) temporarily is suspended. We've locked your account as a security precaution." This issue has completely blocked my access to Kiro, and I cannot use any functions of the software normally. I also tried to submit an appeal via the official support form, but the form system failed to submit and kept showing "An issue occurred while attempting to create the case".

Steps to Reproduce

1. Open the Kiro desktop client (version 0.11.63) on Windows 11, and log in to my account with registered email rbito-test2@protonmail.com.
2. Try to access the core functions of Kiro or check my account usage data.
3. The system pops up the error prompt: "Unable to fetch account usage data: Your User ID (94e814b8-d031-7000-abdd-a497f5e06e18) temporarily is suspended. We've locked your account as a security precaution."
4. I am unable to use any functions of Kiro, and my account access is completely blocked.
5. I tried to submit an appeal via the official support contact form, but the form failed to submit, showing "An issue occurred while attempting to create the case".

Expected Behavior

1. I expect the Kiro team to check my account status, verify my account ownership, and confirm that I have no violation behaviors.
2. Lift the temporary suspension of my account (User ID: 94e814b8-d031-7000-abdd-a497f5e06e18) as soon as possible, restore my normal access to Kiro services and my remaining free usage credits.
3. I can normally open the Kiro client, log in to my account, use all functions, and view my account usage data without any error prompts.

Conversation ID

N/A

Additional Context

I really recognize the functions and experience of Kiro, and it has brought great convenience to my work in just 2 days of use. I sincerely hope that the team can help me resolve this issue as soon as possible. If you need any additional information to verify my account ownership, please feel free to contact me via my registered email.

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report 'Unable to fetch account usage data' error with authentication/authorization issues, though one is about suspension and the other about authorization

[AnilMaktala]

Thanks for raising this. Account suspensions and related appeals are handled directly by the AWS support team, as they require account-level verification that we're unable to process through GitHub issues.

What to do now:

1. Contact support directly at https://support.aws.amazon.com/#/contacts/kiro — include your User ID from the error message
2. If you've already contacted support and haven't received a response, please allow up to 24–48 hours for the team to process the backlog

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[yaolaoshao]

I also encountered the same problem. After updating kiro, it prompted that my account had been locked. However, I did not perform any illegal actions. I have been subscribing for half year. This is the first time I have encountered such a problem.

[Rbitooo]

Hello, I have submitted my account suspension appeal to the AWS Kiro support team via the official link you provided, and my official case ID is 177436638600430. However, I have not received any response or update from the support team so far, and I am still unable to access my Kiro account (User ID: 94e814b8-d031-7000-abdd-a497f5e06e18).

This account suspension has seriously affected my normal work, and I have confirmed that I have not violated any of the platform's terms of service. Could you please help me follow up on this case internally, or give me some guidance on how to speed up the review process? Thank you so much for your help!