account suspended

[k-mori-shimaa]

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• I have searched for duplicate or closed issues

Operating System

Windows 11

Kiro Version

0.11.63

Bug Description

Unable to fetch account usage data: Your User ID (247834a8-4071-7010-d059-96b80ec1c62d) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Request ID：3b604b1b-a179-47ad-b897-6868d0bba053

Steps to Reproduce

1、open kiro show it
2、check kiro-cli

Expected Behavior

restore access

Conversation ID

3b604b1b-a179-47ad-b897-6868d0bba053

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #4681: can't login kiro (85% similar)
• #4550: kiro-cli无法完成您的请求，请稍后重试，导致我无法登录使用kiro cli (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report account/authorization issues when trying to fetch account usage data, though one shows suspension while the other shows unauthorized access

[brunovlima]

Dealt with? In what sense is the account being blocked for no good reason? This is poorly programmed code that blocks multiple people even after they’ve PAID for the Kiro plan. Another problem is that you restore the account without the balance—“how nice”—but nobody is addressing anything. I’ve already sent several complaints, made two payments, and NOTHING, absolutely NO solution. The question is, how long are you going to keep blocking people who are your customers? Who paid for the plan??? How long until you reactivate their accounts with the balance they paid for?? It's not a duplicate; it's an unresolved issue!!.

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.