Unable to fetch account usage data

[jiangcan1993]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

win11

Kiro Version

0.11.63

Bug Description

在打开kiro时遇到以下错误提示：Unable to fetch account usage data: Your User ID (1428f478-c0a1-7043-f916-855bb8cb2d68) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Steps to Reproduce

在打开kiro时遇到以下错误提示：Unable to fetch account usage data: Your User ID (1428f478-c0a1-7043-f916-855bb8cb2d68) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Expected Behavior

在打开kiro时遇到以下错误提示：Unable to fetch account usage data: Your User ID (1428f478-c0a1-7043-f916-855bb8cb2d68) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Conversation ID

1428f478-c0a1-7043-f916-855bb8cb2d68

Additional Context

no log

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (95% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #4681: can't login kiro (85% similar)
• #4550: kiro-cli无法完成您的请求，请稍后重试，导致我无法登录使用kiro cli (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report identical 'Unable to fetch account usage data' error with account authorization/suspension issues on initial load

[jiangcan1993]

这是来自QQ邮箱的假期自动回复邮件。   您好，我最近正在休假中，无法亲自回复您的邮件。我将在假期结束后，尽快给您回复。

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[liuran12]

我也遇到了这个问题，请问怎么能解决一下呢：Unable to fetch account usage data: Your User ID (d4c8c438-2051-7043-3979-e64aa69d2388) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

[qing358]

我的PRO账户也是这样，不清楚是什么原因导致的，是不是因为开启了VPN导致的？
官方要给个解释的

Your User ID (94789428-0041-70d7-bc1e-aa83af98aa9f) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

[liuran12]

换了个账号也不能登录，是锁定我的电脑了吗？现在这个问题能不能帮忙尽快解决下，我还等着用呢，十分感谢

[AnilMaktala]

Thank you for reporting this. We've identified your account and added it to our review queue for unblocking.

In the meantime, if you haven't already, please also submit a support request at https://support.aws.amazon.com/#/contacts/kiro so there's a formal ticket on file.

We appreciate your patience and apologize for the inconvenience. We'll update this thread once your account access has been restored.