My account has been blocked for no apparent reason. Please help me unlock it

[Sunny1513]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

win32

Kiro Version

0.11.63

Bug Description

My account has been blocked for no apparent reason. Please help me unlock it. I have filed a complaint (case number: 177423210800521), but I have not received a response after more than 5 days.

Steps to Reproduce

Login error: Unable to fetch account usage data: Your User ID temporarily is suspended. We've locked your account as a security precaution.

Expected Behavior

every

Conversation ID

User ID (0468e4e8-d051-70fe-6103-493f0292684d)

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report authentication/authorization errors when trying to fetch account usage data, though one mentions suspension while the other mentions authorization failure

[Sunny1513]

This is not a duplicate question. I hope the administrator can assist me in resolving it. Thank you very much.

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[brunovlima]

Dealt with? In what sense is the account being blocked for no good reason? This is poorly programmed code that blocks multiple people even after they’ve PAID for the Kiro plan. Another problem is that you restore the account without the balance—“how nice”—but nobody is addressing anything. I’ve already sent several complaints, made two payments, and NOTHING, absolutely NO solution. The question is, how long are you going to keep blocking people who are your customers? Who paid for the plan??? How long until you reactivate their accounts with the balance they paid for?? It's not a duplicate; it's an unresolved issue!!.

[Sunny1513]

No response or resolution has been provided, even though I have opened three cases. Furthermore, my account was suspended just three days after I recharged, without any reason or explanation provided, and there is no solution to the issue.

[AnilMaktala]

Thank you for reporting this. We've identified your account and added it to our review queue for unblocking.

In the meantime, if you haven't already, please also submit a support request at https://support.aws.amazon.com/#/contacts/kiro so there's a formal ticket on file.

We appreciate your patience and apologize for the inconvenience. We'll update this thread once your account access has been restored.