My kiro account has been locked without any reason.

[yaolaoshao]

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• I have searched for duplicate or closed issues

Operating System

Windows 11

Kiro Version

0.11.63

Bug Description

I have registered for the Kiro account and subscribed to Kiro's services for more than four months. All my usage behaviors are strictly compliant with Kiro's terms of service: I only use Kiro for my personal design work to optimize my workflow, I have never shared my account with any third party, never conducted any credit-abusing operations, never used the service for any illegal or non-compliant purposes, and have no abnormal login or high-risk operations on my account.Today when I tried to use the service normally, I received the error prompt: "Unable to fetch account usage data: Your User ID (549844c8-2061-70cc-7582-cb624441b0f1) temporarily is suspended. We've locked your account as a security precaution. " This issue has completely blocked my access to Kiro, and I cannot use any functions of the software normally. I really recognize the functions and experience of Kiro, and it has brought great convenience to my work. I am extremely disappointed with this bug. I sincerely hope that the team can help me resolve this issue as soon as possible. If you need any additional information to verify my account ownership, please feel free to contact me via my registered email.

Steps to Reproduce

1.Today when I tried to use the service normally, I received the error prompt: "Unable to fetch account usage data: Your User ID (549844c8-2061-70cc-7582-cb624441b0f1) temporarily is suspended. We've locked your account as a security precaution. "
2.This issue has completely blocked my access to Kiro, and I cannot use any functions of the software normally.

Expected Behavior

Unlock my account.

Conversation ID

No response

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both issues report authentication/authorization errors when trying to fetch account usage data, indicating similar account access problems

[yaolaoshao]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate? Both issues report authentication/authorization errors when trying to fetch account usage data, indicating similar account access problems

This is not a duplicate question. I hope the administrator can assist me in resolving it. Thank you very much.

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[brunovlima]

Dealt with? In what sense is the account being blocked for no good reason? This is poorly programmed code that blocks multiple people even after they’ve PAID for the Kiro plan. Another problem is that you restore the account without the balance—“how nice”—but nobody is addressing anything. I’ve already sent several complaints, made two payments, and NOTHING, absolutely NO solution. The question is, how long are you going to keep blocking people who are your customers? Who paid for the plan??? How long until you reactivate their accounts with the balance they paid for?? It's not a duplicate; it's an unresolved issue!!.

[KleiKodesh]

there is always the legal path complaining in github wont get you very far
kiro is facing a lot of usag eabuse and til they get the magic formula riht this is going to be arecurring issue