userID suspended and account locked: reason provided is security precation

[Thesoftmall]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

macos 26.3

Kiro Version

0.11.107

Bug Description

while multitasking on different kiro windows, creating design.md files for different projects. Suddenly it stopped working and threw error.

"Unable to fetch account usage data: Your User ID (948844d8-80d1-705b-c4bf-29d2af884e16) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro"

Steps to Reproduce

start multitasking on differnet kiro windows

Expected Behavior

it will show the error shown above

Conversation ID

No response

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report authentication/authorization errors when trying to fetch account usage data, though with slightly different error messages

[AnilMaktala]

Thank you for reporting this. We've identified your account and added it to our review queue for unblocking.

In the meantime, if you haven't already, please also submit a support request at https://support.aws.amazon.com/#/contacts/kiro so there's a formal ticket on file.

We appreciate your patience and apologize for the inconvenience. We'll update this thread once your account access has been restored.

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.