Still can't connect account despite having credits available

[jproz]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

darwin

Kiro Version

0.11.107

Bug Description

I've been locked out for days with no response.
Unable to fetch account usage data: Your User ID (----) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

I realize this is a duplicate but this is a serious issue and I'm seeing no response from anyone.

Steps to Reproduce

Upon launch - I get the error described above. Can't do anything. Same issue with Kiro-cli
FWIW - I use google as my login.

Expected Behavior

I should be able to use the product and access the credits available to me.

Conversation ID

No response

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report account access issues with 'Unable to fetch account usage data' error messages, though the specific error details differ slightly

[jproz]

I’m getting I no response from support. I have completely removed and reinstalled. Nada

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.