Unable to Login to my account

[rws207042]

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• I have searched for duplicate or closed issues

Operating System

MacOs 14.2

Kiro Version

Version: 0.11.107 VSCode Version: 1.107.1 Commit: 672afb51e5336b149eb9fc381dd6db6908edbc61 Date: 2026-03-25T21:19:32.812Z Electron: 39.6.0 Chromium: 142.0.7444.265 Node.js: 22.22.0 V8: 14.2.231.22-electron.0 OS: Darwin arm64 25.3.0

Bug Description

Unable to fetch account usage data: Your User ID (d44844d8-7011-70e9-47d3-e7119c495c6e) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Steps to Reproduce

Open Kiro
Try to Login from Website

Expected Behavior

I should be able to login

Conversation ID

No response

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6255: Cannot login via CLI (85% similar)
• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both issues report login problems with Kiro, though the new issue involves account suspension while #6255 is about CLI login failure - they share the core authentication/login problem