improve pr templates

Author: camilamacedo86

.github/ISSUE_TEMPLATE/bug_report.md

@@ -16,3 +16,31 @@ assignees: ''
 -->
 
 /kind bug
+
+<!-- 
+Thanks for filing an issue! Before hitting the button, please answer these questions.
+Fill in as much of the template below as you can. If you leave out information, we can't help you as well.
+-->
+
+**What did you do?**
+A clear and concise description of the steps you took (or insert a code snippet).
+
+**What did you expect to see?**
+A clear and concise description of what you expected to happen (or insert a code snippet).
+
+**What did you see instead? Under which circumstances?**
+A clear and concise description of what you expected to happen (or insert a code snippet).
+
+**Environment**
+* go version:
+
+<!--- Insert the output of `go version` here -->
+
+* Kubernetes version information:
+<!--- Insert the output of `kubectl version` here -->
+
+**Possible Solution**
+<!--- Only if you have suggestions on a fix for the bug -->
+
+**Additional context**
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/feature_request.md

@@ -16,3 +16,9 @@ assignees: ''
 -->
 
 /kind feature
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Example: "I have an issue when (...)"
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen. Add any considered drawbacks.

.github/ISSUE_TEMPLATE/support-question.md

@@ -0,0 +1,18 @@
+---
+name: Question
+about: Any questions you might have.
+title: ''
+labels: kind/question
+assignees: ''
+
+---
+
+<!-- STOP
+
+* If this is an issue with some sort of runtime mechanics, it probably belongs in https://sigs.k8s.io/controller-runtime instead
+* If this is an issue with CRD generation or webhook config generation, it probably belongs in sigs.k8s.io/controller-tools instead
+* If this is an issue with scaffolding, or is definitely a cross repository effort, it probably belongs here.
+
+-->
+
+kind question

.github/PULL_REQUEST_TEMPLATE.md

@@ -0,0 +1,17 @@
+<!--
+
+Note: Make sure your branch is rebased to the latest upstream master.
+
+-->
+
+**Description of the change:**
+
+
+**Motivation for the change:**
+
+<!--
+
+Note: If this PR is fixing an issue make sure to add a note saying:
+Closes #<ISSUE_NUMBER>
+
+-->