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content/en/docs/contribute/participate/issue-wrangler.md

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In order to reduce the burden on the [PR Wrangler](/docs/contribute/participate/pr-wrangler), formal approvers, and reviewers, members of SIG Docs take week long shifts [triaging and categorising issues](/docs/contribute/review/for-approvers.md/#triage-and-categorize-issues) for the repository.
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In order to reduce the burden on the [PR Wrangler](/docs/contribute/participate/pr-wranglers),and formal approvers, and reviewers, members of SIG Docs take week long shifts [triaging and categorising issues](/docs/contribute/review/for-approvers.md/#triage-and-categorize-issues) for the repository.
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## Duties
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Each day in a week-long shift as Issue Wrangler:
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- Triage and tag incoming issues daily. See [Triage and categorize issues](https://github.com/kubernetes/website/blob/main/docs/contribute/review/for-approvers/#triage-and-categorize-issues) for guidelines on how SIG Docs uses metadata.
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- Triage and tag incoming issues daily. See [Triage and categorize issues](https://github.com/kubernetes/website/blob/main/content/en/docs/contribute/review/for-approvers.md/#triage-and-categorize-issues) for guidelines on how SIG Docs uses metadata.
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- Identifying whether the issue falls under the support category and assigning a "triage/accepted" status.
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- Assuring the issue is tagged with the appropriate sig/area/kind labels.
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- Ensuring the issue is tagged with the appropriate sig/area/kind labels.
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- Keeping an eye on stale & rotten issues within the kubernetes/website repository.
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- [Issues board](https://github.com/orgs/kubernetes/projects/72/views/1) maintenance would be nice
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- Maintenance of [Issues board](https://github.com/orgs/kubernetes/projects/72/views/1) would be nice
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### Requirements
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- Must be an active member of the Kubernetes organization.
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- A minimum of 15 quality contributions to Kubernetes (of which a certain amount should be directed towards kubernetes/website).
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- A minimum of 15 [non-trivial](https://www.kubernetes.dev/docs/guide/pull-requests/#trivial-edits) contributions to Kubernetes (of which a certain amount should be directed towards kubernetes/website).
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- Performing the role in an informal capacity already
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### Helpful Prow commands for wranglers
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### Helpful [Prow commands](https://prow.k8s.io/command-help) for wranglers
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```
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# reopen an issue
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# change the state of rotten issues
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/remove-lifecycle rotten
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# change the state of stale issues
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/remove-lifecycle stale
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# assign sig to an issue
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/sig <sig_name>
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# add specific area
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/area <area_name>
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# for beginner friendly issues
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/good-first-issue
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# issues that needs help
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/help wanted
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# tagging issue as support specific
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/kind support
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# to accept triaging for an issue
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/triage accepted
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```
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### When to close Issues
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Close issues when:
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- A similar issue has been reported more than once. It is also advisable to direct the users to the original issue.
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- When a similar issue is reported more than once, you'll first tag it as /triage duplicate; link it to the main issue & then close it. It is also advisable to direct the users to the original issue.
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- It is very difficult to understand and address the issue presented by the author with the information provided.
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However, encourage the user to provide more details or reopen the issue if they can reproduce it later.
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- Having implemented the same functionality elsewhere. One can close this issue and direct user to the appropriate place.
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- Feature requests that are not currently planned or aligned with the project's goals.
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- If the assignee has not responded to comments or feedback in more than two weeks
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The issue can be assigned to someone who is highly motivated to contribute.
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- In cases where an issue appears to be spam and is clearly unrelated.
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- If the issue is related to an external limitation or dependency and is beyond the control of the project.
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