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[[servicenow-action-type]]
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=== ServiceNow action
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The ServiceNow action type uses the https://developer.servicenow.com/app.do#!/rest_api_doc?v=orlando&id=c_TableAPI[V2 Table API] to create ServiceNow incidents.
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The {sn} action type uses the https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html[V2 Table API] to create {sn} incidents. The connector can be used for rule actions and cases.
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[float]
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[[servicenow-connector-configuration]]
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Urgency:: The extent to which the incident resolution can delay.
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Severity:: The severity of the incident.
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Impact:: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
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Short description:: A short description for the incident, used for searching the contents of the knowledge base.
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Short description:: A short description for the incident, used for searching the contents of the knowledge base.
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Description:: The details about the incident.
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Additional comments:: Additional information for the client, such as how to troubleshoot the issue.
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