[BUG] I/O error on import

[kennyparsons]

Is there an existing issue for this?

• I have searched the existing issues

Current Behavior

Bug report seems too harsh, but here's my issue:

When trying to import an item, i get the following error:

Couldn't import movie /mnt/symlinks/movies/Big.Buck.Bunny.2008.x264.BDRip.1080p/Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv: I/O error

The exception details:

System.IO.IOException: I/O error
 ---> Mono.Unix.UnixIOException: I/O error [EIO].
   --- End of inner exception stack trace ---
   at Mono.Unix.UnixMarshal.ThrowExceptionForLastError()
   at NzbDrone.Mono.Disk.DiskProvider.MoveFileInternal(String source, String destination) in ./Radarr.Mono/Disk/DiskProvider.cs:line 320
   at NzbDrone.Common.Disk.DiskProviderBase.MoveFile(String source, String destination, Boolean overwrite) in ./Radarr.Common/Disk/DiskProviderBase.cs:line 274
   at NzbDrone.Common.Disk.DiskTransferService.TryMoveFileVerified(String sourcePath, String targetPath, Int64 originalSize) in ./Radarr.Common/Disk/DiskTransferService.cs:line 501
   at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite) in ./Radarr.Common/Disk/DiskTransferService.cs:line 296
   at NzbDrone.Core.MediaFiles.MovieFileMovingService.TransferFile(MovieFile movieFile, Movie movie, String destinationFilePath, TransferMode mode, LocalMovie localMovie) in ./Radarr.Core/MediaFiles/MovieFileMovingService.cs:line 159
   at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeMovieFile(MovieFile movieFile, LocalMovie localMovie, Boolean copyOnly) in ./Radarr.Core/MediaFiles/UpgradeMediaFileService.cs:line 38
   at NzbDrone.Core.MediaFiles.MovieImport.ImportApprovedMovie.Import(List`1 decisions, Boolean newDownload, DownloadClientItem downloadClientItem, ImportMode importMode) in ./Radarr.Core/MediaFiles/MovieImport/ImportApprovedMovie.cs:line 136

Expected Behavior

To import the item.

radarr is running as non-root user, but the permissions are set properly. radarr has access to that file, confirmed with:

root@a1ef7364cbdc:/mnt/symlinks/movies/Big.Buck.Bunny.2008.x264.BDRip.1080p# ls -lah
total 12K
drwxrwxr-x 2 abc users 4.0K May 17 21:07 .
drwxr-xr-x 3 abc users 4.0K May 17 21:07 ..
lrwxrwxrwx 1 abc users   95 May 17 21:07 Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv -> /mnt/zurg/__all__/Big.Buck.Bunny.2008.x264.BDRip.1080p/Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv

root@a1ef7364cbdc:/mnt/symlinks/movies/Big.Buck.Bunny.2008.x264.BDRip.1080p# ls -lah /mnt/zurg/__all__/Big.Buck.Bunny.2008.x264.BDRip.1080p/Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv
-rw-rw-r-- 1 abc users 619M Dec 31  1969 /mnt/zurg/__all__/Big.Buck.Bunny.2008.x264.BDRip.1080p/Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv

abc:users is the same permissions radarr config files have, so i know they are correct.

root@a1ef7364cbdc:/config# ls -lah
total 7.0M
drwxr-xr-x 6 abc  users 4.0K May 18 07:52 .
drwxr-xr-x 1 root root  4.0K May 17 21:22 ..
drwxr-xr-x 3 abc  users 4.0K May 16 16:17 MediaCover
drwxr-xr-x 3 abc  users 4.0K May 16 13:35 Sentry
drwxr-xr-x 2 abc  users 4.0K May 16 13:35 asp
-rw-r--r-- 1 abc  users  553 May 17 21:22 config.xml
drwxr-xr-x 2 abc  users 4.0K May 18 03:12 logs
-rw-r--r-- 1 abc  users 232K May 18 07:52 logs.db
-rw-r--r-- 1 abc  users 3.0M May 18 07:38 sonarr.db
-rw-r--r-- 1 abc  users  32K May 18 08:00 sonarr.db-shm
-rw-r--r-- 1 abc  users 3.8M May 18 08:00 sonarr.db-wal
-rw-r--r-- 1 abc  users    3 May 17 21:22 sonarr.pid

The disk space is fine, it's also an LXC, so i know it't not a failing disk.

Steps To Reproduce

using docker, latest tag,

mounted /mnt, which contains the downloaded files, the symlink folders, etc. All owned by host user 1000:1000.

Environment

- OS: Debian LXC
- How docker service was installed: official debian docker install instructions (repo, gpg key, apt, etc)

CPU architecture

x86-64

Docker creation

radarr:
    image: lscr.io/linuxserver/radarr:latest
    container_name: radarr
    environment:
      - PUID=1000
      - PGID=1000
      - TZ=America/Chicago
    volumes:
      - /opt/media/volumes/radarr/config:/config
      - /mnt:/mnt
    ports:
      - 7878:7878
    restart: always

Container logs

radarr       | [Warn] ImportApprovedMovie: Couldn't import movie /mnt/symlinks/movies/Big.Buck.Bunny.2008.x264.BDRip.1080p/Big.Buck.Bunny.2008.x264.BDRip.1080p.mkv
radarr       |
radarr       | [v5.22.4.9896] System.IO.IOException: I/O error
radarr       |  ---> Mono.Unix.UnixIOException: I/O error [EIO].
radarr       |    --- End of inner exception stack trace ---
radarr       |    at Mono.Unix.UnixMarshal.ThrowExceptionForLastError()
radarr       |    at NzbDrone.Mono.Disk.DiskProvider.MoveFileInternal(String source, String destination) in ./Radarr.Mono/Disk/DiskProvider.cs:line 320
radarr       |    at NzbDrone.Common.Disk.DiskProviderBase.MoveFile(String source, String destination, Boolean overwrite) in ./Radarr.Common/Disk/DiskProviderBase.cs:line 274
radarr       |    at NzbDrone.Common.Disk.DiskTransferService.TryMoveFileVerified(String sourcePath, String targetPath, Int64 originalSize) in ./Radarr.Common/Disk/DiskTransferService.cs:line 501
radarr       |    at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite) in ./Radarr.Common/Disk/DiskTransferService.cs:line 296
radarr       |    at NzbDrone.Core.MediaFiles.MovieFileMovingService.TransferFile(MovieFile movieFile, Movie movie, String destinationFilePath, TransferMode mode, LocalMovie localMovie) in ./Radarr.Core/MediaFiles/MovieFileMovingService.cs:line 159
radarr       |    at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeMovieFile(MovieFile movieFile, LocalMovie localMovie, Boolean copyOnly) in ./Radarr.Core/MediaFiles/UpgradeMediaFileService.cs:line 38
radarr       |    at NzbDrone.Core.MediaFiles.MovieImport.ImportApprovedMovie.Import(List`1 decisions, Boolean newDownload, DownloadClientItem downloadClientItem, ImportMode importMode) in ./Radarr.Core/MediaFiles/MovieImport/ImportApprovedMovie.cs:line 136
radarr       |
radarr       |

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[kennyparsons]

solved: the filesystem was having issues with symlinks. Fixed the underlying FS and it worked.