Notification Sound

[ttmmhh]

There is no notification sound even the sound is unmute in chat widget in Android App Integration, (We also enable sound on the Chat Widgets in Customization Section) we tested on Android 8.0 & 9.0

[nomyzs]

I've noticed that sounds may not work when a user directly enters the chat without any prior interaction (such as filling out a form or a simple touch on the screen). We have a potential workaround in place, but we are exploring a more comprehensive solution.