diff --git a/changelog.md b/changelog.md
index e7d9a9c..d463978 100644
--- a/changelog.md
+++ b/changelog.md
@@ -5,6 +5,7 @@ All notable changes to this project will be documented in this file.
 
 ### Added
 - Support for new version 3.7.
+- New method `request_welcome_message` in customer-api v3.6 and v3.7.
 - New method `delete_event` in customer-api v3.6.
 - New methods in configuration-api v3.6 for greetings: `create_greeting`, `delete_greeting`, `get_greeting`, `update_greeting`, `list_greetings`.
 - New methods in agent-api v3.6: `send_thinking_indicator`, `send_message_preview`.
@@ -25,6 +26,7 @@ All notable changes to this project will be documented in this file.
 ### Removed
 - Support for version 3.3.
 - Removed support for billing-api.
+- Support `get_predicted_agent` in customer-api v3.7.
 - Support for `create_customer` method removed in agent-api v3.6 and later.
 - Support for `incoming_customer` webhook removed in v3.6 and later.
 
diff --git a/livechat/customer/rtm/api/v36.py b/livechat/customer/rtm/api/v36.py
index 33b3e72..8c8d7d0 100644
--- a/livechat/customer/rtm/api/v36.py
+++ b/livechat/customer/rtm/api/v36.py
@@ -605,6 +605,22 @@ def get_predicted_agent(self, payload: dict = None) -> RtmResponse:
             'action': 'get_predicted_agent',
             'payload': {} if payload is None else payload
         })
+    
+    def request_welcome_message(self, payload: dict = None) -> RtmResponse:
+        ''' Requests a welcome message.
+
+            Args:
+                payload (dict): Custom payload to be used as request's data.
+                        It overrides all other parameters provided for the method.
+
+            Returns:
+                RtmResponse: RTM response structure (`request_id`, `action`,
+                             `type`, `success` and `payload` properties)
+        '''
+        return self.ws.send({
+            'action': 'request_welcome_message',
+            'payload': {} if payload is None else payload
+        })
 
     def get_url_info(self,
                      url: str = None,
diff --git a/livechat/customer/rtm/api/v37.py b/livechat/customer/rtm/api/v37.py
index 602c056..48677d6 100644
--- a/livechat/customer/rtm/api/v37.py
+++ b/livechat/customer/rtm/api/v37.py
@@ -590,8 +590,8 @@ def get_form(self,
             payload = prepare_payload(locals())
         return self.ws.send({'action': 'get_form', 'payload': payload})
 
-    def get_predicted_agent(self, payload: dict = None) -> RtmResponse:
-        ''' Gets the predicted Agent - the one the Customer will chat with when the chat starts.
+    def request_welcome_message(self, payload: dict = None) -> RtmResponse:
+        ''' Requests a welcome message.
 
             Args:
                 payload (dict): Custom payload to be used as request's data.
@@ -602,7 +602,7 @@ def get_predicted_agent(self, payload: dict = None) -> RtmResponse:
                              `type`, `success` and `payload` properties)
         '''
         return self.ws.send({
-            'action': 'get_predicted_agent',
+            'action': 'request_welcome_message',
             'payload': {} if payload is None else payload
         })
 
diff --git a/livechat/customer/web/api/v36.py b/livechat/customer/web/api/v36.py
index 034ec3c..412e9da 100644
--- a/livechat/customer/web/api/v36.py
+++ b/livechat/customer/web/api/v36.py
@@ -867,6 +867,28 @@ def get_predicted_agent(self,
             f'{self.api_url}/get_predicted_agent{self.query_string}',
             json={} if payload is None else payload,
             headers=headers)
+    
+    def request_welcome_message(self,
+                            payload: dict = None,
+                            headers: dict = None) -> httpx.Response:
+        ''' Requests a welcome message.
+            To use this method, the Customer needs to be logged in, which can be done via the `login` method.
+
+            Args:
+                payload (dict): Custom payload to be used as request's data.
+                                It overrides all other parameters provided for the method.
+                headers (dict): Custom headers to be used with session headers.
+                                They will be merged with session-level values that are set,
+                                however, these method-level parameters will not be persisted across requests.
+
+            Returns:
+                httpx.Response: The Response object from `httpx` library,
+                                which contains a server’s response to an HTTP request.
+        '''
+        return self.session.post(
+            f'{self.api_url}/request_welcome_message{self.query_string}',
+            json={} if payload is None else payload,
+            headers=headers)
 
     def get_url_info(self,
                      url: str = None,
diff --git a/livechat/customer/web/api/v37.py b/livechat/customer/web/api/v37.py
index 2613232..6fc1646 100644
--- a/livechat/customer/web/api/v37.py
+++ b/livechat/customer/web/api/v37.py
@@ -846,10 +846,10 @@ def get_form(self,
                                  json=payload,
                                  headers=headers)
 
-    def get_predicted_agent(self,
+    def request_welcome_message(self,
                             payload: dict = None,
                             headers: dict = None) -> httpx.Response:
-        ''' Gets the predicted Agent - the one the Customer will chat with when the chat starts.
+        ''' Requests a welcome message.
             To use this method, the Customer needs to be logged in, which can be done via the `login` method.
 
             Args:
@@ -864,7 +864,7 @@ def get_predicted_agent(self,
                                 which contains a server’s response to an HTTP request.
         '''
         return self.session.post(
-            f'{self.api_url}/get_predicted_agent{self.query_string}',
+            f'{self.api_url}/request_welcome_message{self.query_string}',
             json={} if payload is None else payload,
             headers=headers)