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feat(docs): add v3.7 code responses and fix links
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lines changed

‎payloads/data-reporting/v3.7/reports-api/filters.json‎

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{
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"from": "2021-01-01T00:00:00-00:00",
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"to": "2021-04-15T23:59:59-00:00",
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"properties": {
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"routing": {
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"continuous": {
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"values": [
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true
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]
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}
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}
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},
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"agents": {
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"values": [
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"[email protected]",
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"[email protected]"
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]
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},
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"tags": {
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"exclude_values": [
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"spam"
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]
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},
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"event_types": {
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"values": [
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"file"
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]
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}
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}

‎payloads/data-reporting/v3.7/reports-api/index.js‎

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export { default as duration } from "./responses/chats/duration.json";
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export { default as tags } from "./responses/chats/tags.json";
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export { default as totalChats } from "./responses/chats/totalChats.json";
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export { default as filters } from "./filters.json";
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export { default as ranking } from "./responses/chats/ranking.json";
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export { default as ratings } from "./responses/chats/ratings.json";
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export { default as engagement } from "./responses/chats/engagement.json";
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export { default as greetingsConversion } from "./responses/chats/greetingsConversion.json";
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export { default as availability } from "./responses/agents/availability.json";
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export { default as performance } from "./responses/agents/performance.json";
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export { default as surveyFilter } from "./surveyFilter.json";
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export { default as forms } from "./responses/chats/forms.json";
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export { default as responseTime } from "./responses/chats/responseTime.json";
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export { default as firstResponseTime } from "./responses/chats/firstResponseTime.json";
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export { default as chatUsage } from "./responses/tags/chatUsage.json";
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export { default as uniqueVisitors } from "./responses/customers/uniqueVisitors.json";
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export { default as queuedVisitors } from "./responses/chats/queuedVisitors.json";
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export { default as queuedVisitorsLeft } from "./responses/chats/queuedVisitorsLeft.json";
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export { default as groups } from "./responses/chats/groups.json";

‎payloads/data-reporting/v3.7/reports-api/responses/agents/availability.json‎

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{
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"name": "availability-report",
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"total": 19.59,
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"records": {
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"2021-04-08": {
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"hours": 0
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},
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"2021-04-09": {
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"hours": 0
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},
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"2021-04-10": {
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"hours": 0.15
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},
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"2021-04-11": {
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"hours": 7.85
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},
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"2021-04-12": {
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"hours": 7.99
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},
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"2021-04-13": {
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"hours": 2.28
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},
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"2021-04-14": {
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"hours": 1.32
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},
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"2021-04-15": {
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"hours": 0
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}
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/agents/performance.json‎

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{
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"name": "performance-report",
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"records": {
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"[email protected]": {
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"accepting_chats_time": 35296,
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"chats_count": 4,
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"chats_rated_bad": 0,
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"chats_rated_good": 2,
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"chatting_time": 55,
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"first_response_chats_count": 3,
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"first_response_time": 9.666666666666666,
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"logged_in_time": 45304,
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"not_accepting_chats_time": 10008
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},
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"[email protected]": {
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"accepting_chats_time": 24567,
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"chats_count": 13,
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"chats_rated_bad": 3,
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"chats_rated_good": 5,
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"chatting_time": 275,
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"first_response_chats_count": 8,
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"first_response_time": 8.133333,
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"logged_in_time": 32110,
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"not_accepting_chats_time": 7543
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}
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},
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"summary": {
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"chats_count": 17,
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"chats_rated_bad": 3,
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"chats_rated_good": 7,
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"first_response_chats_count": 11,
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"first_response_time": 8.55151490909091
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/duration.json‎

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{
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"name": "duration-report",
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"total": 369,
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"records": {
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"2021-04-08": {
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"agents_chatting_duration": 10800,
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"count": 37,
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"duration": 12100
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},
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"2021-04-09": {
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"agents_chatting_duration": 7200,
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"count": 48,
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"duration": 8400
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},
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"2021-04-10": {
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"agents_chatting_duration": 3600,
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"count": 59,
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"duration": 4000
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},
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"2021-04-11": {
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"agents_chatting_duration": 10800,
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"count": 21,
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"duration": 12200
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},
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"2021-04-12": {},
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"2021-04-13": {
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"agents_chatting_duration": 7200,
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"count": 33,
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"duration": 8000
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},
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"2021-04-14": {},
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"2021-04-15": {
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"agents_chatting_duration": 3600,
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"count": 171,
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"duration": 5500
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}
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/engagement.json‎

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{
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"name": "engagement-report",
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"total": 7411,
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"records": {
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"2021-08-16": {
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"started_by_customer_from_greeting": 187,
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"started_by_customer_without_greeting": 689,
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"started_by_agent": 3
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},
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"2021-08-17": {
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"started_by_customer_from_greeting": 362,
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"started_by_customer_without_greeting": 1257,
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"started_by_agent": 2
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},
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"2021-08-18": {
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"started_by_customer_from_greeting": 339,
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"started_by_customer_without_greeting": 1247,
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"started_by_agent": 1
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},
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"2021-08-19": {
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"started_by_customer_from_greeting": 315,
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"started_by_customer_without_greeting": 1147,
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"started_by_agent": 1
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},
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"2021-08-20": {
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"started_by_customer_from_greeting": 277,
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"started_by_customer_without_greeting": 1051
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},
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"2021-08-21": {
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"started_by_customer_from_greeting": 240,
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"started_by_customer_without_greeting": 762
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},
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"2021-08-22": {
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"started_by_customer_from_greeting": 239,
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"started_by_customer_without_greeting": 729,
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"started_by_agent": 1
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},
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"2021-08-23": {
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"started_by_customer_from_greeting": 153,
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"started_by_customer_without_greeting": 529
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}
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/firstResponseTime.json‎

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{
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"name": "first-response-time-report",
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"total": 39,
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"records": {
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"2021-04-08": {
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"count": 3,
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"first_response_time": 14.22
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},
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"2021-04-09": {
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"count": 4,
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"first_response_time": 41.35
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},
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"2021-04-10": {
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"count": 3,
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"first_response_time": 10.1
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},
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"2021-04-11": {
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"count": 9,
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"first_response_time": 3.34
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},
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"2021-04-12": {},
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"2021-04-13": {
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"count": 5,
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"first_response_time": 8.5
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},
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"2021-04-14": {},
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"2021-04-15": {
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"count": 6,
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"first_response_time": 32.3
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}
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/forms.json‎

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{
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"name":"form-report",
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"records":[{
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"form_id":"163654772984908812",
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"count":5,
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"group_id":0,
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"fields":[{
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"field_id":"163654772984903574",
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"label":"Question:",
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"answers":[{
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"answer_id":0,
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"label":"First answer",
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"count":3
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},
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{
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"answer_id":1,
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"label":"Second answer",
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"count":2
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}]
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}]
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}]
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/greetingsConversion.json‎

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{
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"name": "greetings-conversion-report",
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"total": 3,
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"records": {
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"2021-09-20": {},
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"2021-09-21": {},
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"2021-09-22": {},
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"2021-09-23": {},
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"2021-09-24": {},
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"2021-09-25": {},
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"2021-09-26": {},
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"2021-09-27": {
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"1": {
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"accepted": 1,
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"canceled": 0,
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"displayed": 2,
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"goals": 0
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},
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"18": {
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"accepted": 0,
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"canceled": 0,
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"displayed": 1,
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"goals": 0
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},
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"19": {
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"accepted": 2,
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"canceled": 0,
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"displayed": 2,
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"goals": 0
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}
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},
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"2021-09-28": {}
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}
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}

‎payloads/data-reporting/v3.7/reports-api/responses/chats/groups.json‎

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{
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"name": "groups-report",
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"total": 29,
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"records": {
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"2024-08-20": {
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"0": 1,
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"2": 1
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},
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"2024-08-21": {
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"0": 20,
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"1": 2
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},
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"2024-08-22": {
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"0": 1,
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"1": 2,
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"3": 1,
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"4": 1
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}
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}
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}

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