@@ -35,7 +35,7 @@ Here's what you need to know about **pushes**:
3535| ** Events** | [ ` incoming_event ` ] ( #incoming_event ) [ ` event_deleted ` ] ( #event_deleted ) [ ` event_updated ` ] ( #event_updated ) [ ` incoming_rich_message_postback ` ] ( #incoming_rich_message_postback ) |
3636| ** Properties** | [ ` chat_properties_updated ` ] ( #chat_properties_updated ) [ ` chat_properties_deleted ` ] ( #chat_properties_deleted ) [ ` thread_properties_updated ` ] ( #thread_properties_updated ) [ ` thread_properties_deleted ` ] ( #thread_properties_deleted ) [ ` event_properties_updated ` ] ( #event_properties_updated ) [ ` event_properties_deleted ` ] ( #event_properties_deleted ) |
3737| ** Thread tags** | [ ` thread_tagged ` ] ( #thread_tagged ) [ ` thread_untagged ` ] ( #thread_untagged ) |
38- | ** Customers** | [ ` incoming_customers ` ] ( #incoming_customers ) [ ` incoming_customer ` ] ( #incoming_customer ) [ ` customer_updated ` ] ( #customer_updated ) [ ` customer_page_updated ` ] ( #customer_page_updated ) [ ` customer_banned ` ] ( #customer_banned ) [ ` customer_transferred ` ] ( #customer_transferred ) [ ` customer_left ` ] ( #customer_left ) [ ` subscribed_customers_totals_updated ` ] ( #subscribed_customers_totals_updated ) [ ` ticket_created ` ] ( #ticket_created ) [ ` ticket_deleted ` ] ( #ticket_deleted ) |
38+ | ** Customers** | [ ` incoming_customers ` ] ( #incoming_customers ) [ ` incoming_customer ` ] ( #incoming_customer ) [ ` customer_updated ` ] ( #customer_updated ) [ ` customer_page_updated ` ] ( #customer_page_updated ) [ ` customer_statistics_updated ` ] ( #customer_statistics_updated ) [ ` customer_banned ` ] ( #customer_banned ) [ ` customer_transferred ` ] ( #customer_transferred ) [ ` customer_left ` ] ( #customer_left ) [ ` subscribed_customers_totals_updated ` ] ( #subscribed_customers_totals_updated ) [ ` ticket_created ` ] ( #ticket_created ) [ ` ticket_deleted ` ] ( #ticket_deleted ) |
3939| ** Status** | [ ` routing_status_set ` ] ( #routing_status_set ) [ ` agent_disconnected ` ] ( #agent_disconnected ) |
4040| ** Configuration** | [ ` agent_created ` ] ( #agent_created ) [ ` agent_approved ` ] ( #agent_approved ) [ ` agent_updated ` ] ( #agent_updated ) [ ` agent_suspended ` ] ( #agent_suspended ) [ ` agent_unsuspended ` ] ( #agent_unsuspended ) [ ` agent_deleted ` ] ( #agent_deleted ) [ ` auto_accesses_updated ` ] ( #auto_accesses_updated ) [ ` bot_created ` ] ( #bot_created ) [ ` bot_updated ` ] ( #bot_updated ) [ ` bot_deleted ` ] ( #bot_deleted ) [ ` group_created ` ] ( #group_created ) [ ` group_updated ` ] ( #group_updated ) [ ` group_deleted ` ] ( #group_deleted ) [ ` tag_created ` ] ( #tag_created ) [ ` tag_deleted ` ] ( #tag_deleted ) [ ` tag_updated ` ] ( #tag_updated ) [ ` groups_status_updated ` ] ( #groups_status_updated ) [ ` license_properties_updated ` ] ( #license_properties_updated ) [ ` group_properties_updated ` ] ( #group_properties_updated ) |
4141| ** Other** | [ ` events_marked_as_seen ` ] ( #events_marked_as_seen ) [ ` incoming_sneak_peek ` ] ( #incoming_sneak_peek ) [ ` incoming_thinking_indicator ` ] ( #incoming_thinking_indicator ) [ ` incoming_typing_indicator ` ] ( #incoming_typing_indicator ) [ ` incoming_multicast ` ] ( #incoming_multicast ) [ ` chat_unfollowed ` ] ( #chat_unfollowed ) [ ` queue_positions_updated ` ] ( #queue_positions_updated ) [ ` customer_unfollowed ` ] ( #customer-unfollowed ) [ ` thread_summary_set ` ] ( #thread-summary-set ) |
@@ -628,7 +628,7 @@ Informs that customer's data changed. The push payload contains the updated fiel
628628
629629### ` customer_page_updated `
630630
631- Informs that a Customer moved to another page of the website.
631+ Informs that a customer moved to another page of the website.
632632
633633<CodeResponse title = { ' Sample push payload' } >
634634
@@ -644,9 +644,38 @@ Informs that a Customer moved to another page of the website.
644644
645645</CodeResponse >
646646
647+ ### ` customer_statistics_updated `
648+
649+ Informs that the customer's statistics were updated.
650+
651+ <CodeResponse title = { ' Sample push payload' } >
652+
653+ ``` json
654+ {
655+ "customer_id" : " b7eff798-f8df-4364-8059-649c35c9ed0c"
656+ "statistics" : {
657+ "chats_count" : 9 ,
658+ "threads_count" : 13 ,
659+ "visits_count" : 14 ,
660+ "page_views_count" : 15 ,
661+ "greetings_accepted_count" : 0 ,
662+ "greetings_converted_count" : 0 ,
663+ "tickets_count" : 6 ,
664+ "tickets_inbox_count" : 6 ,
665+ "tickets_archive_count" : 0 ,
666+ "tickets_spam_count" : 0 ,
667+ "tickets_trash_count" : 0 ,
668+ "orders_count" : 15 ,
669+ "last_visit_started_at" : " 2025-10-17T13:37:15Z"
670+ }
671+ }
672+ ```
673+
674+ </CodeResponse >
675+
647676### ` customer_banned `
648677
649- Informs that a Customer was banned for a specified number of days.
678+ Informs that a customer was banned for a specified number of days.
650679
651680<CodeResponse title = { ' Sample push payload' } >
652681
@@ -681,7 +710,7 @@ Informs that a customer is no longer available to the agent.
681710
682711### ` customer_left `
683712
684- Informs that a Customer left the tracked website.
713+ Informs that a customer left the tracked website.
685714
686715<CodeResponse title = { ' Sample push payload' } >
687716
@@ -719,6 +748,7 @@ Informs that a ticket was created for a tracked customer.
719748{
720749 "customer_id" : " b7eff798-f8df-4364-8059-649c35c9ed0c"
721750 "ticket_id" : " 0c04cb99-817a-4935-9d62-137c89a74388"
751+ "silo" : " inbox"
722752 "created_at" : " 2019-12-05T07:27:08.820000Z"
723753}
724754```
@@ -1300,7 +1330,7 @@ Informs that one of the chat users (an Agent or a Bot Agent) is currently typing
13001330
13011331### ` incoming_sneak_peek `
13021332
1303- Informs about the message a Customer is currently typing. The push payload contains the sneak peek object.
1333+ Informs that a customer is currently typing a message . The push payload contains the sneak peek object.
13041334
13051335<CodeResponse title = { ' Sample push payload' } >
13061336
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