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Requests an AI-generated summary for a specific thread.
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This feature is only available for `business` and `enterprise` plans in LiveChat.
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Thread can be only summarized once. A summary can be requested only for inactive threads.
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+
Requests an AI-generated summary of a specific thread. A thread can be summarized only once, and the summary can be requested only for inactive threads.
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#### Specifics
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@@ -2609,7 +2607,7 @@ Thread can be only summarized once. A summary can be requested only for inactive
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**\*)**`chats--all:rw` - to request a summary for a thread taking place in any group.
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**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. (The agent groups and the chat groups must overlap - at least one group must be in common.)
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+
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. The agent groups and the chat groups must overlap - at least one group must be in common.
Copy file name to clipboardExpand all lines: src/pages/messaging/agent-chat-api/rtm-reference/index.mdx
+2-4Lines changed: 2 additions & 4 deletions
Display the source diff
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@@ -3334,9 +3334,7 @@ It returns the Agents you can transfer a chat to. Agents are sorted ascendingly
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### Request Thread Summary
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Requests an AI-generated summary for a specific thread.
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This feature is only available for `business` and `enterprise` plans in LiveChat.
3339
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Thread can be only summarized once. A summary can be requested only for inactive threads.
3337
+
Requests an AI-generated summary of a specific thread. A thread can be summarized only once, and the summary can be requested only for inactive threads.
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#### Specifics
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@@ -3349,7 +3347,7 @@ Thread can be only summarized once. A summary can be requested only for inactive
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**\*)**`chats--all:rw` - to request a summary for a thread taking place in any group.
3351
3349
3352
-
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. (The agent groups and the chat groups must overlap - at least one group must be in common.)
3350
+
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. The agent groups and the chat groups must overlap - at least one group must be in common.
Requests an AI-generated summary for a specific thread.
2598
-
This feature is only available for `business` and `enterprise` plans in LiveChat.
2599
-
Thread can be only summarized once. A summary can be requested only for inactive threads.
2597
+
Requests an AI-generated summary of a specific thread. A thread can be summarized only once, and the summary can be requested only for inactive threads.
2600
2598
2601
2599
#### Specifics
2602
2600
@@ -2609,7 +2607,7 @@ Thread can be only summarized once. A summary can be requested only for inactive
2609
2607
2610
2608
**\*)**`chats--all:rw` - to request a summary for a thread taking place in any group.
2611
2609
2612
-
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. (The agent groups and the chat groups must overlap - at least one group must be in common.)
2610
+
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. The agent groups and the chat groups must overlap - at least one group must be in common.
Copy file name to clipboardExpand all lines: src/pages/messaging/agent-chat-api/v3.7/rtm-reference/index.mdx
+2-4Lines changed: 2 additions & 4 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -3334,9 +3334,7 @@ It returns the Agents you can transfer a chat to. Agents are sorted ascendingly
3334
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### Request Thread Summary
3336
3336
3337
-
Requests an AI-generated summary for a specific thread.
3338
-
This feature is only available for `business` and `enterprise` plans in LiveChat.
3339
-
Thread can be only summarized once. A summary can be requested only for inactive threads.
3337
+
Requests an AI-generated summary of a specific thread. A thread can be summarized only once, and the summary can be requested only for inactive threads.
3340
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#### Specifics
3342
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@@ -3349,7 +3347,7 @@ Thread can be only summarized once. A summary can be requested only for inactive
3349
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3350
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**\*)**`chats--all:rw` - to request a summary for a thread taking place in any group.
3351
3349
3352
-
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. (The agent groups and the chat groups must overlap - at least one group must be in common.)
3350
+
**\*\*)**`chats--access:rw` - to request a summary for a thread taking place in groups that the requester (related to the token) is a member of. The agent groups and the chat groups must overlap - at least one group must be in common.
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