Fix #612: add new documentation issue template

Author: terrillmoore

.github/ISSUE_TEMPLATE/00-support-request.md

@@ -7,14 +7,19 @@ assignees: terrillmoore
 
 ---
 
+**Consider raising support questions on the forum first**
+
+There is a discussion site, [forum.mcci.io](https://forum.mcci.io), which includes a [category focused on the Arduino LMIC](https://forum.mcci.io/c/device-software/arduino-lmic/5). Unless you're sure that your problem is a bug in the LMIC, it would be great if you can try for help there first. That will keep issues focused on work that needs to be done by the developers.
+
 **Describe your question or issue**
-A clear and concise description of the problem you're facing and what you'd like help with.
+
+Please give a clear and concise description of the problem you're facing and what you'd like help with.
 
 **Environment**
 
-This information is all important; it's hard to help without a complete set of answers.
+This information is very important; it's hard to help without a complete set of answers.
 
-- Version of LMIC being used: 
+- Version of LMIC being used. If using the latest github mainline, let us know, otherwise state the version.
 - Version of Arduino IDE being used:
 - Network provider (The Things Network, Swisscom, ChirpStack, etc.)
 - Region (EU868, US915, etc.)

.github/ISSUE_TEMPLATE/bug_report.md renamed to .github/ISSUE_TEMPLATE/10-bug_report.md

@@ -9,28 +9,32 @@ assignees: terrillmoore
 
 **Describe the bug**
 
-A clear and concise description of what the bug is. _If you're not sure it's a bug, please file a Support Request instead._ A bug is a problem in the code, where you do something that the documentation says should work, but doesn't; _and_ you have reason to believe it's not working due to a defect in the code.
+A clear and concise description of what the bug is. _If you're not sure it's a bug, please consider opening a discussion at [forum.mcci.io](https://forum.mcci.io/c/device-software/arduino-lmic/5), or file a Support Request instead._ A bug is a problem in the code, where you do something that the documentation says should work, but doesn't; _and_ you have reason to believe it's not working due to a defect in the code.
 
 Wireless is tricky; if in doubt, start with a support request, rather than a bug report.
 
 **Environment**
 
-- Version of LMIC being used: 
-- Version of Arduino IDE being used:
+- Version of LMIC being used. If using the latest GitHub mainline, let us know, otherwise state the version.
+- Version of Arduino IDE being used.
 - Network provider (The Things Network, Swisscom, ChirpStack, etc.)
 - Region (EU868, US915, etc.)
 - Board (MCCI Catena, Adafruit Feather M0, Heltec, etc.)
 - CPU (AVR, STM32L0, etc.)
 - Radio (HopeRF, SX1276, etc.)
 
 **To Reproduce**
+
 Steps to reproduce the problem.
 
 **Expected behavior**
+
 A clear and concise description of what you expected to happen.
 
 **Screenshots**
+
 If applicable, add screenshots to help explain your problem.
 
 **Additional context**
+
 Add any other context about the problem here.

.github/ISSUE_TEMPLATE/feature_request.md renamed to .github/ISSUE_TEMPLATE/20-feature_request.md

@@ -0,0 +1,22 @@
+---
+name: Documentation issue
+about: Report a problem in the documentation
+title: ''
+labels: docs
+assignees: terrillmoore
+
+---
+
+Thanks for your contribution!
+
+**What document is involved?**
+
+If this is an existing document, please include the full path to the file.
+
+If there's a need for a new document, please suggest the places in existing docs that should link to it.
+
+Make sure you mention the version, and please also check the current version at GitHub, to be sure that the problem hasn't already been corrected for a pending release.
+
+**What changes are needed?**
+
+Indicate the changes you think are needed. Explicit help is always better. File a PR with your changes if possible!