Teachers do not get issued a certificate after upgrading to Moodle 5.0 #690
Description
We have used Custom Certificate since October 2023 and have had no issues. Site Administrators and Teachers in a course have always been able to "switch role to student" and take the course and get the certificate (teachers, managers, admin are also enrolled as Students in the courses they are required to take). On 4/17 of this year, we upgraded our Moodle site in two phases to get to the most stable version of 5.0. Since that time, Site Administrators nor Teachers have "gotten credit" for any courses that they have taken. We have our system set up to automatically send an email to the agency trainer who then puts it in our employee database that tracks requirements and expirations. I am one of the site administrators. I just realized yesterday that no teacher was being issued a cert, even after switching to Student, guest (can't see cert in our setup), nor non-editing teacher. I attempted to change the settings of "receive cert" on the course permissions AND course category permissions by adding all the permission roles to the "receive a certificate" permission (I have since narrowed it back down to just Manager, Teacher, Non-Editing Teacher)
II was enrolled in the course as student. Test course had a test user enrolled as teacher and student. No cert was issued after I made the change to the permissions and reset course. Just "student" with no other permissions works as intended
We log in via Office 365 Auth. I don't have a problem with site administrators having a different login, but do not want to have "Teachers" and "non editing teachers" have additional logins for managing their courses and reports. For now, they will submit their certs manually to the agency trainer.
All Plugins are up to date.
I think I have added everything that I have done to try to remedy this issue. I did post in the Moodle Forum and they suggested I submit here as well.