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README.md

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# Conversation knowledge mining solution accelerator
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Gain actionable insights from large volumes of conversational data by identifying key themes, patterns, and relationships. Using Azure AI Foundry, Azure AI Content Understanding, Azure OpenAI Service, and Azure AI Search, this solution analyzes unstructured dialogue and maps it to meaningful, structured insights.
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Gain actionable insights from large volumes of conversational data by identifying key themes, patterns, and relationships. Using Microsoft Foundry, Azure Content Understanding, Azure OpenAI Service, and Foundry IQ, this solution analyzes unstructured dialogue and maps it to meaningful, structured insights.
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Capabilities such as topic modeling, key phrase extraction, speech-to-text transcription, and interactive chat enable users to explore data naturally and make faster, more informed decisions.
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Solution overview
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</h2>
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Leverages Azure AI Content Understanding, Azure AI Search, Azure OpenAI Service, Semantic Kernel, Azure SQL Database, and Cosmos DB to process large volumes of conversational data. Audio and text inputs are analyzed through event-driven pipelines to extract and vectorize key information, orchestrate intelligent responses, and power an interactive web front-end for exploring insights using natural language.
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Leverages Azure Content Understanding, Foundry IQ, Azure OpenAI Service, Semantic Kernel, Azure SQL Database, and Cosmos DB to process large volumes of conversational data. Audio and text inputs are analyzed through event-driven pipelines to extract and vectorize key information, orchestrate intelligent responses, and power an interactive web front-end for exploring insights using natural language.
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### Solution architecture
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|![image](./documents/Images/ReadMe/solution-architecture.png)|
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<summary>Click to learn more about the key features this solution enables</summary>
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- **Mined entities and relationships** <br/>
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Azure AI Content Understanding and Azure OpenAI Service extract entities and relationships from unstructured data to create a knowledge base.
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Azure Content Understanding and Azure OpenAI Service extract entities and relationships from unstructured data to create a knowledge base.
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- **Processed data at scale** <br/>
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Microsoft Fabric processes conversation data at scale, generating vector embeddings for efficient retrieval using the RAG (Retrieval-Augmented Generation) pattern.
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| Product | Description | Tier / Expected Usage Notes | Cost |
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|---|---|---|---|
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| [Azure AI Foundry](https://learn.microsoft.com/en-us/azure/ai-foundry) | Used to orchestrate and build AI workflows that combine Azure AI services. | Free Tier | [Pricing](https://azure.microsoft.com/pricing/details/ai-studio/) |
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| [Azure AI Search](https://learn.microsoft.com/en-us/azure/search/search-what-is-azure-search) | Powers vector-based semantic search for retrieving indexed conversation data. | Standard S1; costs scale with document count and replica/partition settings. | [Pricing](https://azure.microsoft.com/pricing/details/search/) |
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| [Microsoft Foundry](https://learn.microsoft.com/en-us/azure/ai-foundry) | Used to orchestrate and build AI workflows that combine Azure AI services. | Free Tier | [Pricing](https://azure.microsoft.com/pricing/details/ai-studio/) |
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| [Foundry IQ](https://learn.microsoft.com/en-us/azure/search/search-what-is-azure-search) | Powers vector-based semantic search for retrieving indexed conversation data. | Standard S1; costs scale with document count and replica/partition settings. | [Pricing](https://azure.microsoft.com/pricing/details/search/) |
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| [Azure Storage Account](https://learn.microsoft.com/en-us/azure/storage/common/storage-account-overview) | Stores transcripts, intermediate outputs, and application assets. | Standard LRS; usage-based cost by storage/operations. | [Pricing](https://azure.microsoft.com/pricing/details/storage/blobs/) |
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| [Azure Key Vault](https://learn.microsoft.com/en-us/azure/key-vault/general/overview) | Secures secrets, credentials, and keys used across the application. | Standard Tier; cost per operation (e.g., secret retrieval). | [Pricing](https://azure.microsoft.com/pricing/details/key-vault/) |
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| [Azure AI Services (OpenAI)](https://learn.microsoft.com/en-us/azure/cognitive-services/openai/overview) | Enables language understanding, summarization, entity extraction, and chat capabilities using GPT models. | S0 Tier; pricing depends on token volume and model used (e.g., GPT-4o-mini). | [Pricing](https://azure.microsoft.com/pricing/details/cognitive-services/) |

documents/DeploymentGuide.md

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| ------------------------------------------- | --------------------------------------------------------------------------------------------------------- | ---------------------- |
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| **Azure Region** | The region where resources will be created. | *(empty)* |
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| **Environment Name** | A **3–20 character alphanumeric value** used to generate a unique ID to prefix the resources. | env\_name |
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| **Azure AI Content Understanding Location** | Region for content understanding resources. | swedencentral |
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| **Use Case** | Industry use case: **Contact-center** or **IT_helpdesk**. | (empty) |
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| **Azure Content Understanding Location** | Region for content understanding resources. | swedencentral |
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| **Use Case** | Industry use case: **telecom** or **IT_helpdesk**. | (empty) |
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| **Secondary Location** | A **less busy** region for **Azure SQL and Azure Cosmos DB**, useful in case of availability constraints. | eastus2 |
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| **Deployment Type** | Select from a drop-down list (allowed: `Standard`, `GlobalStandard`). | GlobalStandard |
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| **GPT Model** | Choose from **gpt-4, gpt-4o, gpt-4o-mini**. | gpt-4o-mini |
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| **Image Tag** | Docker image tag to deploy. Common values: `latest_waf`, `dev`, `hotfix`. | latest_waf |
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| **Use Local Build** | Boolean flag to determine if local container builds should be used. | false |
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| **Existing Log Analytics Workspace** | To reuse an existing Log Analytics Workspace ID. | *(empty)* |
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| **Existing Azure AI Foundry Project** | To reuse an existing Azure AI Foundry Project ID instead of creating a new one. | *(empty)* |
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| **Existing Microsoft Foundry Project** | To reuse an existing Microsoft Foundry Project ID instead of creating a new one. | *(empty)* |
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</details>
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<details>
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<summary><b>Reusing an Existing Azure AI Foundry Project</b></summary>
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<summary><b>Reusing an Existing Microsoft Foundry Project</b></summary>
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Guide to get your [Existing Project ID](/documents/re-use-foundry-project.md)
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3. Provide an `azd` environment name (e.g., "ckmapp").
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4. Select a subscription from your Azure account and choose a location that has quota for all the resources.
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5. Choose the use case:
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- **Contact-center**
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- **telecom**
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- **IT_helpdesk**
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- This deployment generally takes **7-10 minutes** to provision the resources in your account and set up the solution.

documents/TechnicalArchitecture.md

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### Azure AI Content Understanding
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Processes the audio and text files to extract conversation details, including speaker turns, timestamps, and semantic structure.
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### Azure AI Search
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### Foundry IQ
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Indexes the vectorized transcripts for semantic search. Enables rapid retrieval of relevant conversation snippets and contextual fragments using vector search and keyword matching.
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### SQL Database
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Stores structured output including extracted entities, mapped concepts, and additional metadata.
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### Azure AI Services
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### Microsoft Foundry
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Performs topic modeling on enriched transcript data, uncovering themes and conversation patterns using pre-trained models.
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### Azure OpenAI Service

infra/scripts/process_sample_data.sh

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if [ "$usecase" == "Contact_center" ]; then
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usecase="telecom"
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fi
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# Check if user is logged in to Azure
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echo "Checking Azure authentication..."

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