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@@ -14,7 +14,7 @@ This solution accelerator enables customers with large amounts of conversational
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This solution accelerator leverages Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and Azure Search to transform large volumes of conversational data into actionable insights through topic modeling, key phrase extraction, speech-to-text transcription, and interactive chat experiences.
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**Version history:** An updated version of the Conversation Knowledge Mining solution accelerator was published on 01/15/2025. If you deployed the accelerator prior to that date, please see “Version history” in the [Supporting documentation](#supporting-documentation) section.
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**Version history:** An updated version of the Conversation Knowledge Mining solution accelerator was published on 01/17/2025. If you deployed the accelerator prior to that date, please see “Version history” in the [Supporting documentation](#supporting-documentation) section.
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### Technical key features
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2.**Deploy Azure resources**
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Click the following deployment button to create the required resources for this accelerator directly in your Azure Subscription.
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[](https://portal.azure.com/#create/Microsoft.Template/uri/https%3A%2F%2Fraw.githubusercontent.com%2Fmicrosoft%2FCustomer-Service-Conversational-Insights-with-Azure-OpenAI-Services%2Fkm-v3-staging%2FDeployment%2Fbicep%2Fmain.json)
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[](https://portal.azure.com/#create/Microsoft.Template/uri/https%3A%2F%2Fraw.githubusercontent.com%2Fmicrosoft%2FConversation-Knowledge-Mining-Solution-Accelerator%2Fkm-v3-staging%2FDeployment%2Fbicep%2Fmain.json)
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### Version history
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#### Release 3
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An updated version of the Conversation Knowledge Mining (CKM) solution accelerator was published on 01/15/2025. If you deployed the accelerator prior to that date, please note that CKM Release 3 cannot be deployed over CKM Release 2. Please also note that the CKM Release 3 conversation and audio file formats has been revised therefore files for prior releases are no longer compatible. For resources related to CKM Release 2, please visit our archive ([link-to-archive](https://github.com/microsoft/Conversation-Knowledge-Mining-Solution-Accelerator/tree/ckm-v2)).
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An updated version of the Conversation Knowledge Mining (CKM) solution accelerator was published on 01/17/2025. If you deployed the accelerator prior to that date, please note that CKM Release 3 cannot be deployed over CKM Release 2. Please also note that the CKM Release 3 conversation and audio file formats has been revised therefore files for prior releases are no longer compatible. For resources related to CKM Release 2, please visit our archive ([link-to-archive](https://github.com/microsoft/Conversation-Knowledge-Mining-Solution-Accelerator/tree/ckm-v2)).
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#### Release 2
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An updated version of the Conversation Knowledge Mining (CKM) solution accelerator was published on 08/15/2024. If you deployed the accelerator prior to that date, please note that CKM v2 cannot be deployed over CKM v1. Please also note that the CKM Release 2 JSON conversation file format has been revised to include additional metadata, therefore CKM v1 files are no longer compatible. For resources related to CKM v1, please visit our archive ([link-to-archive](https://github.com/microsoft/Conversation-Knowledge-Mining-Solution-Accelerator/tree/ckm-v1)).
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