Stuck on developer account verification #148
Replies: 15 comments 16 replies
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me too
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Hello! |
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Nothing works. Customer support said my email was generic (should not contain contact@) but I used my name to signup so.. something is very wrong here. |
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Hi Dev's, thank you for reaching out to us. To ensure we can assist you effectively, please contact us at [email protected] along with your Store ID's. Our team is ready to provide the support you need. |
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It's been a week and I received an email asking me to reverify (which is broken on the website in Edge and Chrome). I've contacted support. This is still not working / nobody can verify their employment (why is this even needed?) Google doesn't make me do this to create a Chrome extension. |
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I also wrote to [email protected], but nothing happened. It's a kind of black hole? |
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May be giving it here ([email protected]) would speed up this process? |
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Hey @Unlicensed-ZZZ, we tried to verify your email, but we haven't received any email from it. So, we request you to email us if you are still facing an issue with account verification. |
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Hello! I already did it - wrote to suggested e-mail "[email protected]"- First - on 29 July 21:58, second - 22 August 22:17/ No reply on them. |
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Hello! I sent the letter 30.08.2024 and have got reply from you group (Manikanth Yellapu) 02.09.2024. No changes in account activation, no further replies till now. What is going wrong? |
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06.02.2025. No changes in account activation. No changes in Support request 2410040040003472. Half a year past... |
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Why is this closed? It's an ongoing issue and no one at Microsoft has solved it? @ManikanthMSFT?? |
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I have the same issue, I can't publish my extension |
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Hey @LimbersMay, could you please contact us at [email protected] along with your Store ID's. Our team is ready to provide the support you need. |
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Why is this closed if it's clearly an ongoing issue with multiple people? 5 upvotes, 5 separate comments, etc and no explanation of the problem or resolution. |
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+1 |
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Hey @kshmir, could you please provide more details about your concern along with the seller ID? This will help us verify the issue and assist you more effectively. |
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I am SHOCKED about this. Why is it so hard to publish extensions on Edge? I guess you guys don't want people publishing extensions. Go look at Chrome or Firefox process so yall can learn something. |
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Hey @Thorvarium, could you please provide more details about your concern along with the seller ID? This will help us verify the issue and assist you more effectively. Thank you! |
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+1 |
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Hey @hnzzstw , could you please provide more details about your concern along with the seller ID? This will help us verify the issue and assist you more effectively. |
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@ManikanthMSFT Seller ID:89790520 Please help me check the reason why the account cannot be verified. |
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@ManikanthMSFT please check the Seller ID:89790520. |
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@hnzzstw, we request you to create an SR ticket using the Partner Center. This will route you to the appropriate team best suited to address your concerns. If you still face any issue, please contact us for further assistance. |
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+1 |
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Registered one month ago to the Microsoft Edge Add-ons program in order to port some extensions that I created for Chrome. And, like others here, I stuck at "Your developer account has not been verified yet. To publish your extension, please complete account verification on the Account Settings page.", while there's literally NOTHING at Account Settings page to proceed with. No warnings, no errors, no messages - no nothing! And I have no idea what verification it even talks about. I'm an individual developer, what can be verified here? For so long? Then I wrote a letter to [email protected] regarding the issue. It was around two weeks ago already. And guess what? No reply ever since. So, um... Nice work, guys. Seems MS Edge just doesn't want more extensions in their store as it ignores the developers, like, completely. |
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My Seller ID is 90357100. Not sure anyone would actually do anything with that though. |
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FYI. I've decided to do an experiment and created a new blank Microsoft account (my real account is 10+ years old and has multiple products registered to it). So I registered a brand new @outlook.com email address just for that. Then I registered this blank account to the Microsoft Edge Add-ons program using all COMPLETELY FAKE personal data including names, addresses and contact info, and also I selected the United States as a country instead of my real country there. And, you know, my assumption turned out to be absolutely correct: Meanwhile my real account with all real data is stuck in this "validation" for weeks and months. Thank you, Microsoft, for this. |
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Hi @eximido, could you please confirm the country from which you registered the account on your original account? |
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Good day! It has already been over 2 weeks and I still see the "Your developer account has not been verified yet. To publish your extension, please complete account verification on the Account Settings page." warning. I have filled in all needed info, already submitted 7 versions of the extension, but still can't publish it. My account is individual, the process should take around 5 business days according to the documentation... Could you please point me to what to do next to resolve the issue?
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