Unable to Access Support Request

[Ogata9904]

I apologize in advance if there are any mistakes in my English, as I am Japanese.

I submitted a question via Help + Support, but I am unable to view the details or respond because the message "There was a problem retrieving the support request details." is displayed.

How should I proceed?

[ManikanthMSFT]

Hi @NBT202412, thank you for contacting us. To assist you further, kindly provide us with your seller ID along with the details of your issue. This will enable us to verify your information and offer the necessary support.

[Ogata9904]

Thank you for your reply. My SellerID is 67775310.
The Help + Support request IDs are 2503310010000551 and 2503260010001239.

[ManikanthMSFT]

Hi @NBT202412, thank you for providing us with the required information. We have forwarded your concern to our engineering team for further review.

We appreciate your patience and will keep you updated on the progress. If you have any additional information or questions in the meantime, please feel free to reach out.

[ManikanthMSFT]

Hi @NBT202412, we got an update from our review team and in reviewing your appeal for verification, we have identified that we need some additional information from you before we can complete the review. Please provide copies of the additional original document(s) listed below to verify your association with the organization. Documentation must be dated within the past 12 months.

Copy of original paid domain registration receipt from the registrar that includes the domain name, the owner of the domain, the date it was registered, duration of registration, and the name of the registrar.

[ManikanthMSFT]

Hi @NBT202412, following up on the previous message. We got an update from our review team and in reviewing your appeal for verification, we have identified that we need some additional information from you before we can complete the review. Please provide copies of the additional original document(s) listed below to verify your association with the organization. Documentation must be dated within the past 12 months.

Copy of original paid domain registration receipt from the registrar that includes the domain name, the owner of the domain, the date it was registered, duration of registration, and the name of the registrar.