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This repository was archived by the owner on Jun 30, 2022. It is now read-only.
The [Hospitality Sample VA]({{site.baseurl}}/reference/samples/hospitalitysample) demonstrates this skill and a number of other skills to demonstrate a more in-depth hospitality experience.
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The [Hospitality Sample VA]({{site.baseurl}}/solution-accelerators/assistants/hospitality-assistant) demonstrates this skill and a number of other skills to demonstrate a more in-depth hospitality experience.
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# {{ page.title }}
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{:.no_toc}
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The [IT Service Management skill](https://github.com/microsoft/AI/tree/next/skills/src/csharp/experimental/itsmskill) provides a basic skill that provides ticket and knowledge base related capabilities and supports SerivceNow.
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The [IT Service Management skill]({{site.repo}}/tree/next/skills/csharp/experimental/itsmskill) provides a basic skill that provides ticket and knowledge base related capabilities and supports SerivceNow.
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This skill demonstrates the following scenarios:
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- Create a ticket: *Create a ticket for my broken laptop*
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- Show ticket: *What's the status of my incident*
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- Update Ticket: *Change ticket's urgency to high*
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- Close a ticket: *Close my ticket*
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- Find Knowledgebase item: *Search knowledge articles related to error 1234*
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- Find Knowledgebase item: *Search knowledgebase for error lost connection*
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An example transcript file demonstrating the Skill in action can be found [here]({{site.baseurl}}/assets/transcripts/skills-itsm.transcript), you can use the Bot Framework Emulator to open transcripts.
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- Find a Point of Interest
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-_What's nearby?_
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-_Are there any pharmacies in town?_
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-_Can you recommend an affordable restaurant in Seattle?_
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-_Can you recommend a restaurant in Seattle?_
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## Language Understanding
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### Deployment
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Learn how to [provision your Azure resources]({{site.baseurl}}/tutorials/csharp/create-skill/4_provision_your_azure_resources/) in the Create a Skill tutorial.
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Learn how to [provision your Azure resources]({{site.baseurl}}/skills/tutorials/create-skill/csharp/4-provision-your-azure-resources) in the Create a Skill tutorial.
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### Supported content providers
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This Skill supports an outgoing **OpenDefaultApp** Event Activity that provides a [Geo URI](https://en.wikipedia.org/wiki/Geo_URI_scheme) for chat clients to determine how to handle navigation to a user's selected point of interest.
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The [Virtual Assistant Client (Android) sample]({{site.baseurl}}/clients/virtual-assistant-client/) demonstrates how a client may navigate to a destination using a user's preferred map application.
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The [Virtual Assistant Client (Android) sample]({{site.baseurl}}/clients-and-channels/clients/virtual-assistant-client) demonstrates how a client may navigate to a destination using a user's preferred map application.
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To be tightly integrated with a user's messaging client, a Virtual Assistant needs to send events back to the client application.
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The **OpenDefaultApp** example event is used in conjunction with the [Virtual Assistant Client (Android) sample)]({{site.baseurl}}/clients/virtual-assistant-client/) to demonstrate samples of using metadata
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The **OpenDefaultApp** example event is used in conjunction with the [Virtual Assistant Client (Android) sample)]({{site.baseurl}}/clients-and-channels/clients/virtual-assistant-client) to demonstrate samples of using metadata
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