[Package Issue]: Microsoft.Teams.Classic

[dhowardjc]

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Other

Brief description of your issue

The upgrade command doesn't work for Microsoft.Teams.Classic.

Steps to reproduce

1. Install an older version of Teams Classic.

winget install --id Microsoft.Teams.Classic --scope machine --version 1.5.00.21668 --exact

2. Attempt to upgrade to newest version of Teams Classic.

winget upgrade --id Microsoft.Teams.Classic --scope machine

Actual behavior

The upgrade fails with the following output:

Found Microsoft Teams classic [Microsoft.Teams.Classic] Version 1.8.00.21151
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://statics.teams.cdn.office.net/production-windows-x64/1.8.00.21151/Teams_windows_x64.msi
  ██████████████████████████████   159 MB /  159 MB
Successfully verified installer hash
Starting package install...
Another version of this application is already installed.
Installer failed with exit code: 1638
Installer log is available at: C:\Users\Daniel Howard\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Microsoft.Teams.Classic.1.8.00.21151-2025-08-08-14-04-30.623.log

The contents of the log file are:

MSI (s) (C8:D8) [14:04:34:942]: Product: Teams Machine-Wide Installer -- Configuration failed.

MSI (s) (C8:D8) [14:04:34:942]: Windows Installer reconfigured the product. Product Name: Teams Machine-Wide Installer. Product Version: 1.8.0.21151. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1638.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{731F6BAA-A986-45A4-8936-7C3AAAAA760B}

Expected behavior

The upgrade should succeed and a subsequent list command (winget list --id Microsoft.Teams.Classic) should show the newer version of Teams Classic.

Environment

Windows Package Manager v1.9.25180
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.19045.5011
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.24.25180.0

Screenshots and Logs