Error when using the "AI" button to draft emails

[hemmenjp]

The problem

Hi,

I am experiencing an issue when trying to use the "AI" button to convert my notes into business emails via ChatGPT. Every time I click the button, I receive the following error message:

"It seems that the ChatGPT page is taking too long to load. If it finishes loading, click the button on the right. If the problem persists, please check the service status."

Could you please let me know how to resolve this issue?

Best regards,

Which Operative System are you using?

Windows11 Pro

Which version of Thunderbird are you using?

147.0 (64bit)

Which version of ThunderAI has the issue?

3.7.9

Which integration are you using?

ChatGPT Web Interface

Anything in the Thunderbird console logs that might be useful?

It seems that the ChatGPT page is taking too long to load. If it finishes loading, click the button on the right. If the problem persists, please check the service status.

Additional information

No response

[evolts21]

Are you using a free or paid account?
When ChatGPT completes the job and you click on the "Force completion" link are you able to use the response?

[hemmenjp]

I have a paid subscription to Chat GPT. When I checked the version currently being used in ThunderAI, it appears to be 5.1, which is the free version. The paid version is 5.2. How can I set it to the paid version 5.2?

…

2026/01/16 17:27、evolts21 ***@***.***>のメール: Are you using a free or paid account? When ChatGPT completes the job and you click on the "Force completion" link are you able to use the response?

[evolts21]

Is this option empty on your system?

May you post a screenshot of what is happening? I suspect the ChatGPT is loading too slow.

If you open ChatGPT in a new tab using the button in the ThunderAI options page, is the model 5.1?

Try to choose 5.2 there, write something in the chat, then after the response, close the tab.
If you use ThunderAI again from the draft, the model is 5.2?

[hemmenjp]

Thank you for your message. I believe the issue was related to a prompt configuration on my side. I had been using a custom prompt that I created for converting memo notes into business emails, and it seems that some unexpected behavior occurred with that prompt. When I tested the same operation using one of the original default prompts, ChatGPT responded normally. After that, I tried again with my custom prompt, and it started working correctly as well. At this point, the issue no longer occurs, so it may have been some kind of temporary bug or unstable state. Unfortunately, I’m not sure what exactly triggered it. Thank you for your suggestions and support. Best regards, 2026年1月16日(金) 18:17 evolts21 ***@***.***>:

…

*evolts21* left a comment (micz/ThunderAI#613) <#613 (comment)> Is this option empty on your system? immagine.png (view on web) <https://github.com/user-attachments/assets/064687b8-13fb-4389-8b89-64abb8c2c78c> May you post a screenshot of what is happening? I suspect the ChatGPT is loading too slow. If you open ChatGPT in a new tab using the button in the ThunderAI options page, is the model 5.1? immagine.png (view on web) <https://github.com/user-attachments/assets/473fd4ca-fa5e-4192-bb64-e46d11d1feba> Try to choose 5.2 there, write something in the chat, then after the response, close the tab. If you use ThunderAI again from the draft, the model is 5.2? — Reply to this email directly, view it on GitHub <#613 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B43VG2PZSXZNYNXRVHOV5MD4HCUD7AVCNFSM6AAAAACR4CT42SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTONJYHEYTKNBWGY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[micz]

Thank you for your feedback, I'm closing this issue now.